Jennyfer W. Lopez
Oak Lawn
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Financial Center Manager III/ Assistant Vice President
FIFTH THIRD BANK
12.2021 - Current
- Ensure exceptional client experiences by providing ongoing coaching and monitoring of staff performance and client interactions.
- Establish clear expectations for the entire branch team, fostering a collaborative environment focused on achieving business objectives.
- Deliver weekly development workshops covering sales, service, and operational excellence.
- Motivate and inspire team members through activity-based coaching and performance-driven development strategies.
- Managed a portfolio comprising $35 million in business deposits and $1.2 million in business loans
- Appointed as Lending Champion for the Downtown Region – April 2022.
- Appointed Small Business Champion for the Downtown Region – October 2023.
- Selected as Co-Chair of the Latin Business Resource Group for Chicago – July 2023.
Branch Manager/ Assistant Vice President
CITIBANK
11.2020 - 12.2021
- Oversee all operational functions, including distribution, customer service, human resources, administration, and sales, ensuring alignment with the bank’s strategic objectives.
- Lead training, coaching, and development initiatives to motivate and enhance the performance of bank personnel.
- Develop and implement forecasts, financial objectives, and comprehensive business plans to drive growth and operational efficiency.
Personal Banker
Citibank
02.2017 - 11.2020
- Conduct comprehensive financial needs analyses to assess clients’ current financial situations and strengthen long-term business relationships.
- Collaborate closely with the Branch Manager to train, mentor, and develop high-performing team members.
- Leverage existing book of business leads to identify and capitalize on new sales opportunities effectively.
Senior Teller
Citibank
10.2013 - 01.2017
- Partner with the Assistant Branch Manager to oversee all branch operational responsibilities.
- Provide consistent leadership to the teller team in sales execution, operational compliance, and company updates.
- Assign and review daily sales and operational tasks in collaboration with management to ensure accuracy and efficiency.
Education
Business management courses
Richard J. Daley College
06.2013
High School Diploma - undefined
Oak Lawn Community High School
01.2009
Skills
- Fluent in English and Spanish
- Illinois Notary Public
- Advanced computer skills specifically with Microsoft programs
- Team coaching
- Operations management
- Team development
- Relationship management
- Operations oversight
Accomplishments
- Accredited by IDC to be inducted into the Citi Client Obsession Academy Oct 2021
- Appointed Lending Champion for Downtown Region April 2022
- Appointed Small Business Champion for Downtown region Oct 2023
Timeline
Financial Center Manager III/ Assistant Vice President
FIFTH THIRD BANK
12.2021 - Current
Branch Manager/ Assistant Vice President
CITIBANK
11.2020 - 12.2021
Personal Banker
Citibank
02.2017 - 11.2020
Senior Teller
Citibank
10.2013 - 01.2017
High School Diploma - undefined
Oak Lawn Community High School
Business management courses
Richard J. Daley College