Jenny Harrington
Coal City
Summary
Dynamic Patient Care Coordinator at At Home Quality Care, adept at enhancing patient satisfaction through exceptional service and critical thinking. Expert in HIPAA compliance and appointment scheduling, I streamlined communication and reduced billing errors, fostering strong relationships with patients and insurance providers to ensure seamless care transitions.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
At Home Quality Care
11.2008 - 04.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
Education
Gardner South Wilmington High School
Gardner, ILAssociate of Science - Certified Nursing Assistant
Joliet Junior College
Joliet, IL02-2004
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient relations
- Attention to detail
Timeline
Patient Care Coordinator
At Home Quality Care
11.2008 - 04.2025
Gardner South Wilmington High School
Associate of Science - Certified Nursing Assistant
Joliet Junior College
Similar Profiles
Darla RoeDarla Roe
Referral Coordinator at At Home Quality CareReferral Coordinator at At Home Quality Care
Julie PadillaJulie Padilla
Home Health Aide at At Home Quality CareHome Health Aide at At Home Quality Care
Maria PerezMaria Perez
Office Coordinator at At Home Quality CareOffice Coordinator at At Home Quality Care
Chad PaytonChad Payton
Branch Manager - Nursery at SiteOne Landscape Supply Inc.Branch Manager - Nursery at SiteOne Landscape Supply Inc.
Michael FisherMichael Fisher
Physical Education Teacher at Wilmington School District 209uPhysical Education Teacher at Wilmington School District 209u