Jenny Agnew Bennett
1520 Alvina Dr, Dupo
Summary
Dedicated professional with strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new challenges. Committed to contributing to team success and achieving organizational goals. Demonstrated capability to work independently and master new skills efficiently.
Overview
26
26
years of professional experience
Work History
Patient Account Representative
SSM Health
St Louis, MO
10.2025 - Current
- Managed patient account inquiries, ensuring timely resolution of billing issues.
- Processed insurance claims using EMR systems, enhancing accuracy and efficiency in submissions.
- Collaborated with healthcare providers to verify patient information and insurance coverage.
- Educated patients on financial responsibilities and payment options, improving overall satisfaction.
- Analyzed patient accounts to identify discrepancies and initiate timely follow-ups.
- Facilitated resolution of outstanding claims through effective communication with insurance providers.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Dining On Call Phone Representative
Barnes Hospital
St Louis, MO
03.2025 - Current
- Managed high-volume inbound calls, ensuring customer satisfaction and timely issue resolution.
- Assisted customers with product inquiries, providing accurate and relevant information.
- Documented customer interactions in CRM system for quality assurance and follow-up purposes.
- Collaborated with team members to streamline communication processes and improve response times.
- Trained new representatives on best practices for customer service and call handling procedures.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
Insurance Billing Specialist II
Washington University School of Medicine Radiology
St Louis, Missouri
01.2022 - 07.2025
- Maintained up-to-date knowledge of industry regulations and payer requirements.
- Resolved claim denials, rejections, and underpayments efficiently.
- Trained new employees on billing procedures and software usage.
- Accurately entered patient demographics and insurance information into the billing system.
- Processed insurance claims for radiology services efficiently and accurately.
- Reviewed patient accounts to ensure proper billing and documentation compliance.
- Utilized electronic billing systems to streamline claims submission procedures.
- Collaborated with colleagues to improve workflow efficiencies in the billing department.
Scheduling Specialist
Washington University School of Medicine Maternal Fetal Medicine
St Louis, MO
09.2020 - 01.2022
- Executed work safely, and according to schedule, with detailed plans and resource schedules.
- Coordinated patient appointments for the Maternal Fetal Medicine department.
- Utilized electronic health record systems to maintain accurate schedules.
- Documented base schedule for future turnaround schedules, continuously refined strategies, and shared baseline details across sites.
- Updated the team on the schedule status in regular meetings and made proactive updates to account for new developments.
- Identified potential schedule conflicts and provided solutions for resolution.
- Managed scheduling for multiple healthcare providers and specialists.
- Communicated with patients regarding appointment confirmations and changes.
- Communicated effectively with patients regarding appointment details and changes.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Customer Service Representative
Washington University School of Medicine Pathology
St Louis, MO
10.2017 - 09.2020
- Documented, researched and resolved customer service issues.
- Built trusting relationship with customers to better understand needs.
- Managed customer calls efficiently in fast-paced call center environment.
- Assisted patients with appointment scheduling and inquiries.
- Provided detailed information about medical services and procedures.
- Collaborated with medical staff to address patient concerns effectively.
- Managed incoming calls and directed them to appropriate departments.
Mortgage Collections Specialist
USDA Housing Program
St Louis, MO
12.1999 - 10.2017
- Participated in ongoing training sessions focused on industry best practices for mortgage collections.
- Referred seriously delinquent accounts to attorneys or third-party collection agencies.
- Maintained knowledge of federal and state regulations governing mortgage collection practices.
- Communicated with borrowers regarding delinquent accounts, and negotiated payment arrangements.
- Managed mortgage accounts for USDA Housing Program clients.
- Communicated with borrowers regarding payment plans and options.
- Reviewed account status and assessed payment histories.
- Facilitated resolutions for overdue payments and delinquencies.
- Managed inbound/outbound calls, providing information and support to customers.
- Handled escalated issues, ensuring customer satisfaction through effective communication.
Education
High School -
Dupo Jr Sr High School
Dupo, IL05.1999
Skills
- Verbal communication
- Analytical thinking
- Professionalism
- Organizational skills
- Microsoft Office Suite
- Insurance verification
- ICD-10 knowledge
- Patient confidentiality
- Teamwork and collaboration
- Medical terminology
- HIPAA compliance
- Medical billing software proficiency
- Attention to detail
- Electronic health records
- Written communication
- Problem solving
- Continuous learning
- Adaptability
- Denial management
- Data entry accuracy
- Time management
- Claim submission
- Quality control
- Database management
- Discrepancy resolution
- Correspondence preparation
- Customer service
- Payment processing
- Records research
- Administrative support
- Dispute negotiation
- Account updating
- Active listening
- Billing documentation
- Customer contact
- Effective communication
- Insurance billing
- Medical billing
- Follow-up skills
- Strong empathy
- Medical terminology knowledge
- Verbal and written communication
- Team collaboration
Affiliations
- Vice President Dupo Jr Sr High Booster Club 2023-Present
- Bowling Coordinator Dupo QuarterBack Club 2022-Present
- American Cancer Society Relay for Life Monroe/St Clair County Board 2012-2018
Timeline
Patient Account Representative
SSM Health
10.2025 - Current
Dining On Call Phone Representative
Barnes Hospital
03.2025 - Current
Insurance Billing Specialist II
Washington University School of Medicine Radiology
01.2022 - 07.2025
Scheduling Specialist
Washington University School of Medicine Maternal Fetal Medicine
09.2020 - 01.2022
Customer Service Representative
Washington University School of Medicine Pathology
10.2017 - 09.2020
Mortgage Collections Specialist
USDA Housing Program
12.1999 - 10.2017
High School -
Dupo Jr Sr High School