JENNIFER I GALEANO MOLINA

• Collaborated with team members to meet project objectives and deadlines.
• Worked with cross-functional teams to achieve organizational goals.
• Assisted customers by answering inquiries and addressing requests.
• Prepared treatment rooms for patient examinations by cleaning and restocking supplies.
• Documented patient visit notes accurately during consultations.
• Collected and labeled laboratory specimens prior to testing.
• Conducted diagnostic tests including EKGs, spirometry, and audiograms per physician requests.
• Managed phone calls, scheduled appointments, and facilitated patient flow professionally.
• Conducted comprehensive health assessments for children including history taking, physical assessment and developmental screenings.
• Counseled families on various health issues including nutrition, exercise routines and stress management techniques.

• Conducted throat swabs and basic diagnostic procedures to support patient assessments.
• Administered vaccines, injections, and treatments as directed by physicians.

Positioned patients for comfort and safety during examinations or treatments.

• Prepared treatment rooms with necessary supplies before each patient visit.
• Implemented infection control and safety protocols to ensure a sterile environment.
• Coordinated patient referrals and secured insurance authorizations efficiently.
• Maintained confidentiality of patient information in compliance with HIPAA regulations.
• Educated parents on children's health, nutrition, and wellness during consultations.

• Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
• Used mobility devices to transport patients.
• Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
• Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Counseled patients on pain management, treatment procedures and physician instructions.
• Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
• Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
• Performed minor housekeeping tasks to keep patient areas clean and sanitized.
• Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
• Assessed patient health needs by reviewing and tracking EKG readings to address telemetry readings and quickly inform teammates on stability or acuity changes.
• Rooming Patient

• Maintained machines by refueling, lubricating and completing minor repairs.
• Inspected connections, tires and other components of machinery before operating to monitor for safety and functionality.
• Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
• Checked load-related documentation to promote completeness and accuracy.
• Communicate with team members]to coordinate daily tasks.
• Arranged goods in supply yard and rotated following instructions to organize.
• Reported safety issues or concerns to loader operator immediately for assessment.
• Followed markings and hand signals when operating equipment.
• Alerted loader operator when stock ran low to reorder.
• Logged completed jobs in system.
• Loaded and unloaded materials by hand or with equipment to help team meet work demands.
• Used ladders and pallet jacks to load and unload merchandise weighing up to 50 pounds.
• Read and attached appropriate labels and tags to products and packages for identification purposes.
• Entered all shipping order and code date information into warehouse computer using software to maintain accurate, up-to-date files.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
• Communicated information to customers about product quality, value and style.

• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Greeted customers and responded to informational requests.
• Applied conversational english abilities to connect with individuals and better serve individual needs.
• Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
• Restocked with silverware, straws, napkins and condiments.
• Resolved customer complaints and escalated worsening concerns for remediation.
• Supervised more than 20 cashiers and associates to maximize performance, efficiency and service levels.