Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Willhite

Mascoutah

Summary

Dedicated and adaptable professional with a proven track record in customer service, team leadership, and operational efficiency across the banking and hospitality industries. Over five years of experience managing high-performing teams in fast-paced restaurant environments, combined with a solid foundation in banking operations and client support. Known for strong problem-solving skills, attention to detail, and a customer-first mindset. Seeking to bring a diverse skill set and a commitment to excellence to a dynamic, growth-oriented organization.

Overview

20
20
years of professional experience

Work History

Relationship Banker

Bank of America
08.2024 - Current
  • Assist clients with account inquiries, ensuring clear communication and prompt resolutions.
  • Educate customers on banking products and services, enhancing their understanding and engagement.
  • Process transactions accurately while adhering to compliance standards and bank policies.
  • Maintain up-to-date knowledge of financial regulations to provide informed guidance to clients.
  • Assist customers in achieving financial goals by recommending suitable products and services based on their needs.

Operations Manager

First Watch Daytime Cafe
09.2021 - 07.2024
  • Coordinated daily operations to ensure seamless workflow across departments.
  • Implemented process improvements to enhance operational efficiency and reduce delays.
  • Trained staff on standard operating procedures to maintain compliance and safety standards.
  • Monitored inventory levels, ensuring timely replenishment and minimizing stockouts.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Manager

American Legion Post 233
03.2005 - 08.2021
  • Led operational planning and execution for community events, enhancing member engagement and participation.
  • Streamlined resource allocation processes, improving efficiency in event management and facility operations.
  • Developed training programs for staff volunteers, fostering skills development and team cohesion within the organization.
  • Implemented new budgeting strategies, optimizing financial management for increased funding and sustainability of activities.
  • Oversaw compliance with regulatory requirements, ensuring safe and effective operations within the post facilities.

Education

GED -

Kaskaskia College
Centralia, IL

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling

Timeline

Relationship Banker

Bank of America
08.2024 - Current

Operations Manager

First Watch Daytime Cafe
09.2021 - 07.2024

Manager

American Legion Post 233
03.2005 - 08.2021

GED -

Kaskaskia College

Similar Profiles

CREATE PROFILE
Jennifer Willhite