Jennifer Vazquez
Elk Grove Village
Summary
Dynamic bilingual professional with proven customer service and problem-solving skills, honed through experience at Ross. Excelled in teamwork and collaboration, significantly enhancing shopping experiences and resolving issues with empathy. Adept at fostering positive customer relations and meeting targets, showcasing reliable and strong communication abilities.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
10.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, returns, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong rapport with customers and created positive impression of business.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Retail Sales Associate
Carter's
01.2024 - 01.2025
- Handled purchases, returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Science - Diagnostic Medical Sonography
Harper College & Elmhurst University
Palatine, IL05-2028
High School Diploma -
Elk Grove High School
Elk Grove Village, IL05-2024
Skills
- Bilingual
- Customer Service
- Work/Goal Driven
- Problem-solving
- Reliable & friendly
- Teamwork & collaboration
- Strong communication and interpersonal skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- Music
- Ice skating
- Traveling
- Adventures
- Volunteer Work
Timeline
Retail Sales Associate
Carter's
01.2024 - 01.2025
Retail Sales Associate
Ross Dress for Less
10.2022 - Current
Bachelor of Science - Diagnostic Medical Sonography
Harper College & Elmhurst University
High School Diploma -
Elk Grove High School
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