Jennifer Urgilez
Chicago
Summary
Dynamic and dedicated restaurant hostess with a proven track record at Rosebud on Rush, excelling in customer service and strong multitasking abilities. Recognized for enhancing guest experiences through effective communication and a friendly demeanor, while maintaining cleanliness and hygiene standards. I want you to know that I'm committed to resolving issues promptly to ensure satisfaction, offering a warm and approachable demeanor, and eager to learn and grow. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in a new professional setting.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess/Cashier
Rosebud on Rush
06.2024 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Communicated effectively with kitchen and waitstaff to coordinate service timing.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Stocked, tagged and displayed merchandise as required.
Restaurant Hostess
Bar Sotano
06.2023 - 12.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Greeted and seated guests promptly, enhancing dining experience and managing wait times efficiently.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
Restaurant Hostess
Frontera Grill
05.2023 - 12.2023
- Greeted and seated guests promptly, enhancing dining experience and managing wait times efficiently.
- Monitored dining area for cleanliness and ambiance, ensuring adherence to restaurant standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Holy Trinity High School
Chicago, IL06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess/Cashier
Rosebud on Rush
06.2024 - Current
Restaurant Hostess
Bar Sotano
06.2023 - 12.2023
Restaurant Hostess
Frontera Grill
05.2023 - 12.2023
High School Diploma -
Holy Trinity High School