Jennifer Trombley
Carrier Mills
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Childcare Provider
Childcare Resource & Referral
Carterville
01.2022 - Current
- Maintained a clean and organized play area.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Encouraged positive interactions between children by providing supervision at all times.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Attended professional development workshops to stay current on best practices in early childhood education.
Customer Service Manager
Deuces Wild
Marion
01.2013 - 03.2019
- Managed customer inquiries, resolved issues,and enhanced satisfaction.
- Handled complex complaints, ensured swift resolution, and boosted customer loyalty.
- Trained new team members, increased team efficiency.
- Analyzed feedback, implemented changes, elevated service quality, and achieved positive outcomes.
- Delivered exceptional customer service by addressing inquiries and resolving issues, resulting in strengthened client relationships and repeat business.
- Fostered a welcoming environment, promoting positive interactions, and improved service efficiency.
- Analyzed customer feedback to identify trends, implementing changes that led to noticeable improvements.
Cashier
Lucy's Place
Marion
04.2012 - 01.2013
- Managed cash drawer, ensuring daily balances matched recorded sales.
- Assisted customers with inquiries, fostering a positive experience.
- Resolved payment discrepancies promptly, maintaining smooth operations.
- Greeted customers and answered any questions they had about the store's.
- Monitored inventory levels diligently, preventing stock shortages, and optimizing product availability.
Education
Associate of Arts - Phlebotomy
John A Logan College
Carterville, IL06-2010
Skills
- Child growth
- Creative play activities
- Behavior guidance
- Progress monitoring
- Classroom management
- Customer service
Certification
- Phlebotomy
- Advanced Phlebotomy
- Food safety
- Basic Management
- Illinois Basset Certification
Timeline
Childcare Provider
Childcare Resource & Referral
01.2022 - Current
Customer Service Manager
Deuces Wild
01.2013 - 03.2019
Cashier
Lucy's Place
04.2012 - 01.2013
Associate of Arts - Phlebotomy
John A Logan College
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