Jennifer Slusser
Sterling
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed at Kohl's Department Store. Excelled in enhancing sales growth and customer satisfaction, significantly reducing employee turnover through effective team motivation and time management. Skilled in fostering customer rapport and streamlining operations to exceed performance metrics.
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Assistant Manager Customer Operations
Old Navy, Gap
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager Merchandising
Kohls Department Store
11.2017 - 10.2023
- Spearheaded store-wide initiatives focused on increasing efficiency, reducing overhead costs, and enhancing overall performance metrics.
- Organized store layout adjustments according to seasonality or market demand shifts in order to optimize product visibility and maximize revenue potential.
- Implemented efficient scheduling practices, ensuring adequate staffing coverage while minimizing labor costs.
- Analyzed sales trends to identify opportunities for growth within specific product categories or customer segments.
- Assisted in recruitment efforts, interviewing candidates and providing recommendations for suitable hires to support store operations.
- Assisted in the onboarding process of new employees, providing mentorship and guidance on company policies and procedures as well as store-specific expectations.
Area Supervisor
Kohls Department Store
08.2013 - 11.2017
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Fostered strong relationships with local communities by organizing and participating in charity events.
Skills
- Customer service
- Problem-solving
- Time management
- Team motivation
- Customer rapport
- Sales growth
Timeline
Assistant Manager Customer Operations
Old Navy, Gap
10.2023 - Current
Assistant Manager Merchandising
Kohls Department Store
11.2017 - 10.2023
Area Supervisor
Kohls Department Store
08.2013 - 11.2017
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