Jennifer Sitze
Pawnee
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Manager
McDonald's
Chatham
03.2016 - Current
- Supervised daily operations, enhancing service efficiency and customer satisfaction.
- Coached and mentored team members, elevating their job performance and fostering a collaborative work environment.
- Trained staff on food safety standards and operational procedures, ensuring adherence to health regulations.
- Monitored cash handling procedures to ensure compliance with company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Home Care Provider
At Home Daycare
Pawnee
10.2009 - 03.2016
- Provided personal care and assistance to children in a home setting.
- Maintained a clean and safe environment for children's play and learning.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
Manager
McDonald's
Springfield
09.2004 - 10.2009
- Supervised daily operations, enhancing service delivery and customer satisfaction.
- Coached and mentored team members, fostering skill development and improving job performance.
- Trained staff on food safety standards and operational procedures, promoting compliance and safety.
- Monitored cash handling procedures to ensure compliance with company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Customer Service Representative
Cingular Wireless
Springfield
02.2001 - 09.2004
- Assisted customers with inquiries and service-related issues.
- Processed customer orders and account changes efficiently.
- Resolved billing discrepancies and provided clear explanations.
- Educated customers on product features and services offered.
Tanning Consultant
Darkside Tanning
Pawnee
04.1999 - 02.2001
- Advised clients on tanning options and skin care products.
- Instructed clients on safe tanning practices and post-tanning care.
- Handled customer inquiries and provided excellent service support.
- Maintained cleanliness and organization of tanning equipment.
Education
High School Diploma -
Pawnee
Pawnee, IL05-2000
Skills
- Operational management
- Compliance assurance
- Staff training
- Customer relationship management
- Customer satisfaction
- Cash handling
Timeline
Manager
McDonald's
03.2016 - Current
Home Care Provider
At Home Daycare
10.2009 - 03.2016
Manager
McDonald's
09.2004 - 10.2009
Customer Service Representative
Cingular Wireless
02.2001 - 09.2004
Tanning Consultant
Darkside Tanning
04.1999 - 02.2001
High School Diploma -
Pawnee