Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jennifer Ruper

Rockton

Summary

Community professional with 5+ years of leadership and management experience, holding a Bachelor's in Human Services. Expertise in team leadership, project management, and fostering community connections. Demonstrated success in establishing strong community relationships and facilitating positive change.

Overview

6
6
years of professional experience

Work History

Family Support Supervisor

BrightPoint
Rockford
09.2022 - Current
  • Supervised and mentored staff to enhance service delivery effectiveness.
  • Developed collaborative relationships with community partners and child welfare agencies.
  • Managed multiple schedules and projects efficiently, ensuring timely completion.
  • Collected and analyzed program data to evaluate outcomes and measure effectiveness.
  • Organized community events for staff and participants to foster engagement.
  • Designed and delivered training programs for participants, and community stakeholders.
  • Recruited, hired, and trained staff to build a skilled workforce.
  • Assessed department budget and approved expenses to maintain fiscal responsibility.
  • Created reports outlining progress made towards achieving key objectives related to the support team's activities.
  • Conducted regular performance reviews and provided constructive feedback to team members.
  • Strategized long-term needs and applied participant feedback for process improvements.
  • Led weekly review sessions with Support staff to assess individual job performance and provide constructive feedback.

Survivor Advocate

Family Services of Southern WI & N. IL
Beloit
10.2020 - 08.2022
  • Delivered trauma-informed advocacy and support to survivors of human trafficking and domestic violence.
  • Conducted comprehensive client assessments to identify needs and create service plans.
  • Collected and analyzed program data to track outcomes and evaluate effectiveness.
  • Facilitated community education and training sessions to raise awareness.
  • Participated in multidisciplinary team meetings to enhance client care coordination.
  • Maintained accurate case notes and documentation for client interactions.
  • Assisted survivors with accessing community resources such as housing, health care, legal advocacy, and financial assistance programs.
  • Led onboarding and training programs for new staff members to ensure program consistency.
  • Collaborated with community organizations to enhance support networks.

Case Aide Coordinator

Children's Home and Aid(currently Brightpoint)
Rockford
05.2019 - 10.2020
  • Supervised and mentored 6 Social Workers, promoting effective communication and collaboration.
  • Managed full-cycle recruitment, including hiring, termination, performance evaluation, and training.
  • Oversaw candidate pool management, data tracking, and departmental budget oversight.
  • Presented data-driven reports to Leadership Board to inform strategic decisions.
  • Assisted families in accessing community resources and services.
  • Coordinated with multidisciplinary teams to support client needs.
  • Provided administrative support to case managers, including filing and organizing documents.
  • Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
  • Coordinated transportation for clients to medical appointments or court proceedings as needed.
  • Participated in community outreach activities to promote awareness of services offered by the organization.

Education

Bachelor of Arts - Human Services

Judson University
Rockford
05-2019

Associate of Arts -

Rock Valley College
Rockford, IL
05-2015

Skills

  • Strategic planning
  • Relationship management
  • Team leadership
  • Community outreach
  • Coaching and training
  • Budget oversight
  • Data analysis
  • Process optimization
  • Problem-solving
  • Office software proficiency

Timeline

Family Support Supervisor

BrightPoint
09.2022 - Current

Survivor Advocate

Family Services of Southern WI & N. IL
10.2020 - 08.2022

Case Aide Coordinator

Children's Home and Aid(currently Brightpoint)
05.2019 - 10.2020

Bachelor of Arts - Human Services

Judson University

Associate of Arts -

Rock Valley College
Jennifer Ruper