Community professional with 5+ years of leadership and management experience, holding a Bachelor's in Human Services. Expertise in team leadership, project management, and fostering community connections. Demonstrated success in establishing strong community relationships and facilitating positive change.
Overview
6
6
years of professional experience
Work History
Family Support Supervisor
BrightPoint
Rockford
09.2022 - Current
Supervised and mentored staff to enhance service delivery effectiveness.
Developed collaborative relationships with community partners and child welfare agencies.
Managed multiple schedules and projects efficiently, ensuring timely completion.
Collected and analyzed program data to evaluate outcomes and measure effectiveness.
Organized community events for staff and participants to foster engagement.
Designed and delivered training programs for participants, and community stakeholders.
Recruited, hired, and trained staff to build a skilled workforce.
Assessed department budget and approved expenses to maintain fiscal responsibility.
Created reports outlining progress made towards achieving key objectives related to the support team's activities.
Conducted regular performance reviews and provided constructive feedback to team members.
Strategized long-term needs and applied participant feedback for process improvements.
Led weekly review sessions with Support staff to assess individual job performance and provide constructive feedback.
Survivor Advocate
Family Services of Southern WI & N. IL
Beloit
10.2020 - 08.2022
Delivered trauma-informed advocacy and support to survivors of human trafficking and domestic violence.
Conducted comprehensive client assessments to identify needs and create service plans.
Collected and analyzed program data to track outcomes and evaluate effectiveness.
Facilitated community education and training sessions to raise awareness.
Participated in multidisciplinary team meetings to enhance client care coordination.
Maintained accurate case notes and documentation for client interactions.
Assisted survivors with accessing community resources such as housing, health care, legal advocacy, and financial assistance programs.
Led onboarding and training programs for new staff members to ensure program consistency.
Collaborated with community organizations to enhance support networks.
Case Aide Coordinator
Children's Home and Aid(currently Brightpoint)
Rockford
05.2019 - 10.2020
Supervised and mentored 6 Social Workers, promoting effective communication and collaboration.
Managed full-cycle recruitment, including hiring, termination, performance evaluation, and training.
Oversaw candidate pool management, data tracking, and departmental budget oversight.
Presented data-driven reports to Leadership Board to inform strategic decisions.
Assisted families in accessing community resources and services.
Coordinated with multidisciplinary teams to support client needs.
Provided administrative support to case managers, including filing and organizing documents.
Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
Coordinated transportation for clients to medical appointments or court proceedings as needed.
Participated in community outreach activities to promote awareness of services offered by the organization.