Jennifer Ruper
Rockton
Summary
Community professional with 5+ years of leadership and management experience, holding a Bachelor's in Human Services. Expertise in team leadership, project management, and fostering community connections. Demonstrated success in establishing strong community relationships and facilitating positive change.
Overview
6
6
years of professional experience
Work History
Family Support Supervisor
BrightPoint
Rockford
09.2022 - Current
- Supervised and mentored staff to enhance service delivery effectiveness.
- Developed collaborative relationships with community partners and child welfare agencies.
- Managed multiple schedules and projects efficiently, ensuring timely completion.
- Collected and analyzed program data to evaluate outcomes and measure effectiveness.
- Organized community events for staff and participants to foster engagement.
- Designed and delivered training programs for participants, and community stakeholders.
- Recruited, hired, and trained staff to build a skilled workforce.
- Assessed department budget and approved expenses to maintain fiscal responsibility.
- Created reports outlining progress made towards achieving key objectives related to the support team's activities.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Strategized long-term needs and applied participant feedback for process improvements.
- Led weekly review sessions with Support staff to assess individual job performance and provide constructive feedback.
Survivor Advocate
Family Services of Southern WI & N. IL
Beloit
10.2020 - 08.2022
- Delivered trauma-informed advocacy and support to survivors of human trafficking and domestic violence.
- Conducted comprehensive client assessments to identify needs and create service plans.
- Collected and analyzed program data to track outcomes and evaluate effectiveness.
- Facilitated community education and training sessions to raise awareness.
- Participated in multidisciplinary team meetings to enhance client care coordination.
- Maintained accurate case notes and documentation for client interactions.
- Assisted survivors with accessing community resources such as housing, health care, legal advocacy, and financial assistance programs.
- Led onboarding and training programs for new staff members to ensure program consistency.
- Collaborated with community organizations to enhance support networks.
Case Aide Coordinator
Children's Home and Aid(currently Brightpoint)
Rockford
05.2019 - 10.2020
- Supervised and mentored 6 Social Workers, promoting effective communication and collaboration.
- Managed full-cycle recruitment, including hiring, termination, performance evaluation, and training.
- Oversaw candidate pool management, data tracking, and departmental budget oversight.
- Presented data-driven reports to Leadership Board to inform strategic decisions.
- Assisted families in accessing community resources and services.
- Coordinated with multidisciplinary teams to support client needs.
- Provided administrative support to case managers, including filing and organizing documents.
- Facilitated communication between clients, caseworkers, and other stakeholders involved in a case.
- Coordinated transportation for clients to medical appointments or court proceedings as needed.
- Participated in community outreach activities to promote awareness of services offered by the organization.
Education
Bachelor of Arts - Human Services
Judson University
Rockford05-2019
Associate of Arts -
Rock Valley College
Rockford, IL05-2015
Skills
- Strategic planning
- Relationship management
- Team leadership
- Community outreach
- Coaching and training
- Budget oversight
- Data analysis
- Process optimization
- Problem-solving
- Office software proficiency
Timeline
Family Support Supervisor
BrightPoint
09.2022 - Current
Survivor Advocate
Family Services of Southern WI & N. IL
10.2020 - 08.2022
Case Aide Coordinator
Children's Home and Aid(currently Brightpoint)
05.2019 - 10.2020
Bachelor of Arts - Human Services
Judson University
Associate of Arts -
Rock Valley College