Jennifer Roth
Darien
Summary
Adept in team management and troubleshooting, I excel in roles requiring attention to detail and strong teamwork. At Rosin Eyecare, I led a team to enhance customer service, significantly improving patient satisfaction. My background in optician work and customer service, combined with a proven track record in problem-solving and email communication, positions me as a valuable asset to any employer.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Midland Optical Lab
Aurora
01.2015 - Current
- Answering phone calls
- Trouble Shooting
- Problem Solving
- Data Entry
- Emailing
- Faxing
- Sorting mail
Optician
Danada Vision Center
Wheaton
02.2012 - 06.2014
- Greeting patients
- Setting up appointments.
- Pretesting Patients
- Filing
- Scanning Medical Records
- Insertion & Removal of Contacts Training
- Selling Eyewear
- Working with the public
Optician/Manager
Rosin Eyecare
Naperville
01.2002 - 01.2012
- Managed a team of receptionists and Opticians.
- Interviewed candidates for open positions
- Created staff schedules
- Held weekly meetings
- Pretested patients.
- Assisted patients with choosing eyewear & gave recommendations
- Held I & R Training Classes
Education
High School Diploma -
Downers Grove South High School
Downers Grove, IL06-1997
Skills
- Troubleshooting
- Data entry
- Team management
- Time management
- Problem solving
- Follow-up skills
- Team collaboration
- Attention to detail
- Email communication
- Customer service friendly
- Appointment scheduling
- Strong teamwork
- Positive and professional
- Ability to multitask
- Prioritization
- Works well with coworkers
Timeline
Customer Service Representative
Midland Optical Lab
01.2015 - Current
Optician
Danada Vision Center
02.2012 - 06.2014
Optician/Manager
Rosin Eyecare
01.2002 - 01.2012
High School Diploma -
Downers Grove South High School
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