Jennifer Roman
CHICAGO
Summary
Compassionate Program Support experienced in maternal and child health. Improved maternal and infant health equity in underserved communities by executing client intakes, scheduling in-home visits, and connecting families to essential medical, nutritional, and social services. Enhanced care coordination and client advocacy by partnering with healthcare providers and Managed Care Organizations to secure housing, transportation, and safe-sleep education.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Program Support
CAU - Better Birth Outcomes Navigation
CHICAGO
07.2025 - 06.2026
- Conducted intake assessments for new clients, gathering necessary information and entering it into the database to determine eligibility.
- Scheduled appointments and managed follow-up communication to ensure client engagement and service continuity.
- Escorted the client from the front lobby to the designated appointment office.
- Provided referrals to appropriate resources based on client needs and preferences.
- Developed outreach strategies to engage diverse community groups effectively.
- Traveled throughout service area to educate community about services, engaging potential clients and distributing promotional materials to organizations.
- Assisted team with prepping outreach materials and tracked inventory of outreach items.
- Communicated with the person in charge to order items when the team was running low on items.
- Contributed ideas and solutions during bi-weekly team meetings to support team objectives and improve service delivery.
- Organized and maintained the staging room filled with outreach supplies.
- Performed administrative tasks such as filing documents and data entry.
- Maintained customer engagement databases, ensuring accuracy of data entry.
- Completed data entry tasks to ensure timely updates and accessibility of information for team members.
- Answered and logged incoming inquiries via phone, fax and email.
Assistant Case Manager
CAU - Family Case Management
CHICAGO
03.2024 - 07.2025
- Conducted intake assessments for new clients, gathering necessary information and entering it into the database to determine eligibility.
- Participated in one on one meetings with the Director Case Manager to discuss caseloads and program updates.
- Assisted with filing paperwork according to established procedures in order to maintain an organized system of records.
- Scheduled appointments and managed follow-up communication with clients efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted in reviewing and preparing reports regarding New Medicaid clients, Auto Terminated clients and APORS clients.
- Entered data into databases accurately and efficiently.
- Escorted clients from the main lobby to the designated appointment room.
- Answered incoming calls, responded to emails, faxes.
- Ensured outreach items were stocked and maintained in a prepped condition.
- Received and distributed mail, letters.
- Assisted case managers with client assessments and documentation preparation.
- Coordinated communication between clients, service providers, and community resources.
Title Clerk & Customer Service Representative
Turner Acceptance Corp.
Chicago
05.2021 - 02.2024
- Processed applications for new titles, transfers and duplicate titles.
- Maintained accurate records of title transactions and client information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Managed customer accounts and updated information accurately.
- Processed payment transactions accurately and efficiently using company software.
- Maintained a positive attitude while interacting with diverse customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Steinmetz College Prep
Chicago, IllinoisSkills
- Program support
- Client intake assessment
- Case management assistance
- Resource referral
- Community Outreach
- Project coordination
- Database management
- Program evaluation
- Record maintenance
- Organization and time management
- Analytical and critical thinking
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Safe sleep education
- Mandated reporter
Timeline
Program Support
CAU - Better Birth Outcomes Navigation
07.2025 - 06.2026
Assistant Case Manager
CAU - Family Case Management
03.2024 - 07.2025
Title Clerk & Customer Service Representative
Turner Acceptance Corp.
05.2021 - 02.2024
Steinmetz College Prep