Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
ServerWork Type
Full TimePart TimeSeasonal WorkLocation Preference
On-SiteLocation: McHenry, IL
Open to relocation: No
Open To Work
Jennifer Rizzo
McHenry
Work Preference
Summary
Detail-oriented caregiver and server with extensive experience in patient support and customer service. Proven track record of effective collaboration with teams to deliver compassionate care while prioritizing safety and well-being.
Overview
25
25
years of professional experience
Work History
Caregiver
Fountains of Crystal Lake
Crystal Lake
05.2023 - 11.2023
Caregiver
Fountains of Crystal Lake
Crystal Lake
05.2023 - 11.2023
Caregiver
Cottages of Fox Lake
Fox Lake
03.2022 - 05.2023
Caregiver
G & L Healthcare
Whitewater
08.2019 - 05.2022
- Assisted residents with daily living activities and personal care needs.
- Supported patients in daily living activities, medication management, light housekeeping, errands, doctor appointments, and wound care to enhance their quality of life.
- Provided companionship and emotional support to enhance resident well-being.
- Ensured safe and healthy living environments for residents.
Server
Kim & Patty's Cafe
McHenry
07.2018 - 08.2019
Server
Vix' Marine Grill
Fox Lake
09.2017 - 05.2018
Server
Olive Garden
McHenry
08.2014 - 05.2016
Server
Denny"s
South Beloit
10.2012 - 06.2013
Server
Milwaukee Grill
Janesville
08.2006 - 02.2012
Server
Feedbag Restaurant
Apache Junction
09.1998 - 02.2005
- Delivered exceptional customer service in fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Resolved customer inquiries and issues promptly to enhance guest satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated customer allergies and special requests to kitchen staff to ensure safe meal preparation.
- Delivered food orders promptly and courteously.
- Processed payments accurately and efficiently at the end of meals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Managed food and beverage orders using point-of-sale system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining area and service stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers on menu and service standards.
- Trained new employees on restaurant procedures and plating techniques.
- Followed health safety guidelines when preparing and serving food products.
- Ensured compliance with health and safety regulations during service shifts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Initiated guest interactions by offering menus and establishing a friendly atmosphere.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables in between patrons to reduce wait times.
- Ensured compliance with alcohol regulations by checking guest identification for age verification.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Medical Assistant - Medical Assistant
Pima Medical Institute
Mesa, AZ11-2005
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer service
- Client relations
- Effective communication
- Problem solving
- Attention to detail
- Resolving complaints
- Team collaboration
- Work ethic
- Time management
- Employee training
- Cash handling
- Payment processing
- Order management
- Order accuracy
- Food delivery
- Dining service
- Guest relations
- Upselling techniques
- Suggestive selling
- Daily specials memorization
- Menu memorization
- Price memorization
- Safe food handling
- Food safety
- Food inspection
- Quality control
- Food safety oversight
- Inventory management
- POS operation
- POS system operations
- Point of sale operation
- Take-out service
- Bill computation
- Crew workflow optimization
- Multitasking and organization
- Outstanding service
- Professional appearance
- Positive and professional
- Food sales and promotion
- Table setting arrangements
- Dietary requirements
- Dietary restrictions knowledge
- Shift management
- Performance improvement
- Hospitality expertise
- Food safety
- Order management
- Time management
- Team collaboration
Timeline
Caregiver
Fountains of Crystal Lake
05.2023 - 11.2023
Caregiver
Fountains of Crystal Lake
05.2023 - 11.2023
Caregiver
Cottages of Fox Lake
03.2022 - 05.2023
Caregiver
G & L Healthcare
08.2019 - 05.2022
Server
Kim & Patty's Cafe
07.2018 - 08.2019
Server
Vix' Marine Grill
09.2017 - 05.2018
Server
Olive Garden
08.2014 - 05.2016
Server
Denny"s
10.2012 - 06.2013
Server
Milwaukee Grill
08.2006 - 02.2012
Server
Feedbag Restaurant
09.1998 - 02.2005
Medical Assistant - Medical Assistant
Pima Medical Institute
GED -
Maricopa Community Colleges, Mesa Community College