Jennifer Rachal
St. Charles,IL
Summary
Accomplished at Capgemini, adept in strategic planning and partner relationship management, streamlined operations, enhancing efficiency and stakeholder satisfaction. Spearheaded initiatives that significantly reduced expenses and improved training programs, demonstrating strong problem-solving and operational optimization skills.
Overview
7
7
years of professional experience
Work History
Global Partner Learning Lead
Capgemini
09.2022 - Current
- Oversee strategic global learning relationships with AWS, Google and Microsoft Alliance to ensure effective collaboration and mutual growth on a global scale. Facilitate and negotiate training programs and voucher allocations to maximize partner benefits and increase pool of certified talent.
- Exceeded partner Alliance target of 10,000 AWS GenAI badges globally by negotiating weekly trainings with the partner, making us the number one GSI in AWS GenAI badges.
- Oversee all aspects of Global partner learning events, global ILT sessions, webinars, exam prep sessions. With an average registration/attendance conversion of over 50%. Largest participation for an internal partner learning event virtual was over 10k.
- Previously managed the global learning partner relationship with Pega, Adobe, Oracle, SAP, and Servicenow all at once.
North America SAP Learning Lead
Capgemini
02.2020 - 09.2022
- Oversaw the campus hire onboarding experience from start to deployment [6weeks]. Coached, mentored and designed curriculum for campus quarterly cohorts.
- Optimized the onboarding process for SAP NA, resulting in shorter ramp-up times for new hires. As a result, the process was adopted by the NA HR team.
- Automated the SAP Learning hub voucher request process, resulting in a faster turnaround of employees receiving the voucher and an increase in overall our monthly certifications. This also helped with tracking voucher usage.
North America SAP Operations
Capgemini
05.2019 - 02.2020
- Coordinated logistical efforts for large-scale events or initiatives within the organization.
- Created and maintained reporting for certification, operational activities and GTM reporting for SAP NA. Scheduled and coordinated the SAP Operations and GTM pipeline calls.
- Reduced pipeline report processing time from 1 hour to 5 minutes, and streamlined the performance reviewer assignment process.
North America IT Business Partner
Capgemini
10.2018 - 05.2019
- Acted as a liaison between Market Unit leaders and IT technical support.
- Enhanced client satisfaction scores from a 1 to a 5 on a scale of 1 to 5 by optimizing business operations and fostering relationships with stakeholders.
- Facilitated monthly meetings with Market Unit leaders and their teams to review IT initiatives, process enhancements, and issues.
Sr. Executive Assistant
Capgemini
05.2017 - 10.2018
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 7 executives.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed the training guide for other executive assistants and cross trained other executive assistants on executive and c-suite support.
Education
Interior Design
Harrington College Of Interior Design
Chicago, ILGeneral Studies
Wilbur Wright Community College
Chicago, ILSkills
- Problem-Solving
- Strategic Planning
- Operational & Certification Reporting
- Partner Relationship Management
- Process Development
- Employee Coaching and Mentoring
- Stakeholder Management
- Operations Process Optimization
Languages
Spanish
Limited Working
Additional Work History
CORPORATE CHIEF OF STAFF
REMPREX, LLC | 3/2016-12/2016
EXECUTIVE ASSISTANT TO THE COO
REMPREX, LLC | 8/2012-3/2016
DOCUMENT SPECIALIST
CVS Caremark / 2010-2012
HOSPITALITY SALES SUPPORT
Eastern Accents / 2008-2010
Accomplishments
- Achieved 10k partner GenAI Badges Globally by negotiating weekly webinars and promoting aggressively. This led us to become the #1 GSI for GenAI with this Partner [Hyperscaler].
- Established a global learning strategy for technical certifications and GenAI for 8 partners [Adobe, Oracle, SAP, Servicenow, Pega, AWS, Google, Microsoft]
- Increased partner certifications by 30%, by establishing a process for voucher requests.
- Achieved 10k participants for a virtual partner GenAI Summit.
Additional Work History
CORPORATE CHIEF OF STAFF
REMPREX, LLC | 3/2016-12/2016
EXECUTIVE ASSISTANT TO THE COO
REMPREX, LLC | 8/2012-3/2016
DOCUMENT SPECIALIST
CVS Caremark / 2010-2012
HOSPITALITY SALES SUPPORT
Eastern Accents / 2008-2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office Tools [Teams, Word, Excel, etc]
Timeline
Global Partner Learning Lead
Capgemini
09.2022 - Current
North America SAP Learning Lead
Capgemini
02.2020 - 09.2022
North America SAP Operations
Capgemini
05.2019 - 02.2020
North America IT Business Partner
Capgemini
10.2018 - 05.2019
Sr. Executive Assistant
Capgemini
05.2017 - 10.2018
Interior Design
Harrington College Of Interior Design
General Studies
Wilbur Wright Community College
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