Jennifer Pierce
Litchfield
Summary
Highly organized and responsible individual with many years of experience in customer service and in professional office environments. Looking to grow with Ensemble Health Partners.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Ensemble HP
04.2025 - Current
- Act as first point of contact and set appointments for patients.
- Document calls and appointments using EPIC.
- Answered phone calls and answer questions from potential and current patients, providers and insurance companies.
- Managed patient scheduling using electronic health record systems.
- Verify patient demographics and insurance provider.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Schedule patient appointments in respective hospital calendars
- Skilled at working independently and collaboratively in a team environment.
- Coordinate with departments to schedule Stat order for patients.
- Passionate about learning and committed to continual improvement.
Schedistrar
HSHS St. Francis Hospital
07.2023 - 04.2025
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and in a team environment.
- Used electronic systems to enter provider orders.
- Followed up with patients to reschedule missed appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective hospitals calendars
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
ROI Specialist
HSHS St. Francis Hospital
06.2022 - 07.2023
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from providers.
- Scanned and uploaded medical records into electronic medical records system.
- Processed medical records requests from outside providers , patients, insurance companies and attorneys according to facility, state, and federal law.
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
Registrar
HSHS St. Francis Hospital
06.2021 - 06.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified patient demographics and insurance information for accuracy and compliance.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Collected and processed co-payments and out-of-pocket charges using Epic.
- Imaged and scanned patient and registration documentation into electronic patient records.
Teacher Assistant
Step By Step Child Care
08.2019 - 06.2021
- Enhanced student learning by supporting lead teacher with lesson plan implementation.
- Informed parents about child's progress, milestones, and behavioral developments.
- Cultivated a safe environment, fostering emotional and social growth among children.
- Maintained cleanliness by sanitizing toys and play equipment daily.
- Facilitated snack time and supervised arts, crafts, and nap routines.
- Monitored children during activities, reinforcing positive behavior through observation.
Front Desk Auxiliary
Affordable Dentures & Implants
03.2017 - 11.2018
- Enhanced patient experience by greeting and assisting effectively in fast-paced environment.
- Managed multi-line phone systems, ensuring timely responses to patient inquiries.
- Processed patient and insurance payments accurately, streamlining financial transactions.
- Assisted dentists in procedures, prioritizing patient comfort and operational efficiency.
- Maintained sterile environments by preparing examination and treatment rooms meticulously.
- Executed safe x-ray procedures, delivering high-quality diagnostic images for evaluation.
Dental Business Assistant
Dental Group Of Springfield
09.2014 - 02.2017
- Enhanced patient satisfaction by effectively managing multi-line phone systems.
- Coordinated appointment scheduling for dentists and hygienists, optimizing daily operations.
- Conducted thorough audits of patient accounts to ensure accurate billing processes.
- Processed insurance claims and patient payments, improving revenue cycle efficiency.
- Verified insurance coverage for patients, facilitating seamless treatment approvals.
- Presented comprehensive treatment plans and financial options, fostering patient trust.
Education
GED -
Staunton High School
Staunton, IL01-2010
Skills
- Customer service
- Computer skills
- Patient scheduling
- Insurance verification
Certification
- CRCR certificate, Ensemble HP - 2025
Languages
English
Timeline
Scheduling Specialist
Ensemble HP
04.2025 - Current
Schedistrar
HSHS St. Francis Hospital
07.2023 - 04.2025
ROI Specialist
HSHS St. Francis Hospital
06.2022 - 07.2023
Registrar
HSHS St. Francis Hospital
06.2021 - 06.2022
Teacher Assistant
Step By Step Child Care
08.2019 - 06.2021
Front Desk Auxiliary
Affordable Dentures & Implants
03.2017 - 11.2018
Dental Business Assistant
Dental Group Of Springfield
09.2014 - 02.2017
GED -
Staunton High School