Jennifer Peacock
Rockford
Summary
Surgery Scheduling Coordinator with 17+ years of experience in surgical scheduling, operating room coordination, and patient care logistics within hospital and specialty clinic settings. Extensive experience coordinating with hospitals, ASC and medical device representatives to ensure efficient surgical workflows and optimal patient care. Demonstrated ability to manage complex surgical schedules, oversee pre-operative processes, and maintain communication across departments to support seamless surgical operations. Known for strong organizational leadership, problem-solving, and the ability to manage high-volume environments while maintaining accuracy and compliance. Seeking to transition into a Surgical Scheduling or Surgical Services Management role.
Overview
19
19
years of professional experience
Work History
Surgery Scheduling Coordinator
OrthoIllinois
Rockford, IL
05.2017 - Current
- Coordinate and schedule complex spine surgeries for Dr. Michael Roh, managing the full surgical scheduling process from physician order through post-operative appointments.
- Meet with patients after physician consultation to schedule surgery dates and provide detailed pre-operative instructions and expectations.
- Arrange and coordinate all pre-surgical requirements including laboratory testing, primary care physician clearances, history & physical exams, and post-operative visits.
- Schedule surgical cases with hospitals and ambulatory surgery centers while ensuring proper operating room availability and case logistics.
- Collaborate with medical device representatives to ensure required surgical instrumentation and implants are available for each procedure.
- Coordinate neuromonitoring services and other intraoperative support as required for spine procedures.
- Initiate and manage insurance prior authorizations for surgical procedures, ensuring compliance with payer requirements.
- Maintain direct patient communication by reviewing appointment timelines, surgery preparation instructions, and answering pre-operative questions.
- Ensure accurate documentation and seamless coordination between physicians, hospitals, vendors, and patients to support efficient surgical workflows.
- Coordinate and schedule complex spine surgeries for Michael Roh, managing the full surgical scheduling process from physician order through post-operative appointments.
- Meet with patients after physician consultation to schedule surgery dates and provide detailed pre-operative instructions and expectations.
- Arrange and coordinate all pre-surgical requirements including laboratory testing, primary care physician clearances, history & physical exams, and post-operative visits.
- Schedule surgical cases with hospitals and ambulatory surgery centers while ensuring proper operating room availability and case logistics.
- Collaborate with medical device representatives to ensure required surgical instrumentation and implants are available for each procedure.
- Coordinate neuromonitoring services and other intraoperative support as required for spine procedures.
- Initiate and manage insurance prior authorizations for surgical procedures, ensuring compliance with payer requirements.
- Maintain direct patient communication by reviewing appointment timelines, surgery preparation instructions, and answering pre-operative questions.
- Ensure accurate documentation and seamless coordination between physicians, hospitals, vendors, and patients to support efficient surgical workflows.
OR Surgical Scheduler
UW Swedish American Hospital
Rockford, IL
06.2014 - 03.2017
- Coordinated operating room surgical schedules by processing preoperative reservation orders received from physician offices, including procedure type, preferred date, and time.
- Managed the OR scheduling grid, assigning cases based on surgeon block times, room availability, and procedural requirements.
- Ensured proper allocation of surgical equipment and resources, including C-arms, X-ray units, and specialized instrumentation, to support efficient operating room workflow.
- Collaborated closely with surgical teams to provide detailed case information necessary for proper operating room setup and preparation.
- Generated and distributed daily surgical schedules to pre-operative, post-operative, and operating room departments to maintain coordinated patient flow.
- Maintained continuous communication with anesthesia teams to confirm appropriate staffing levels of anesthesiologists and CRNAs for scheduled procedures.
- Supported smooth OR operations by coordinating scheduling logistics across multiple departments and surgical specialties.
Lead Receptionist & Surgery Scheduler
UW Swedish American Hospital
Rockford, IL
07.2007 - 06.2014
- Served as Lead Receptionist and Surgery Scheduler supporting a team of 9 physicians, coordinating daily patient scheduling and surgical procedures.
- Managed high-volume front desk operations including answering multi-line phones, scheduling appointments, and assisting patients with check-in and care coordination.
- Scheduled complex appointment combinations including ultrasounds, non-stress tests (NSTs), and physician visits, ensuring efficient patient flow and provider availability.
- Transitioned into a dedicated Surgery Scheduler, coordinating gynecologic surgical procedures with hospitals and ambulatory surgery centers.
- Communicated with patients to select surgery dates that aligned with physician availability and patient needs while ensuring proper case preparation.
- Prepared and submitted surgical reservation orders to hospitals and surgical centers, ensuring accurate documentation and scheduling details.
- Educated patients on surgery dates, arrival times, pre-operative instructions, and scheduled required pre-operative appointments.
- Verified insurance benefits and initiated prior authorization requests when required for surgical procedures.
- Completed and processed FMLA paperwork and other patient documentation related to surgical leave.
- Maintained strong communication between physicians, patients, hospital staff, and insurance companies to ensure smooth surgical coordination.
Education
No Degree -
Rock Valley College
Rockford, ILHigh School Diploma -
Jefferson High Achool
Rockford, IL06.2000
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Obtaining authorizations
- Verifying insurance
- Schedule coordination
- EMR updating
- Insurance pre-certifications
- Pre-authorization management
- Scheduling expertise
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Surgery Scheduling Coordinator
OrthoIllinois
05.2017 - Current
OR Surgical Scheduler
UW Swedish American Hospital
06.2014 - 03.2017
Lead Receptionist & Surgery Scheduler
UW Swedish American Hospital
07.2007 - 06.2014
No Degree -
Rock Valley College
High School Diploma -
Jefferson High Achool