Jennifer Padilla
Cicero
Summary
Dedicated professional with a strong background in customer service and team collaboration. Experienced in conducting hands-on training and providing constructive feedback, leading to improved service standards and team performance.
Overview
5
5
years of professional experience
Work History
Trainer
Chick-fil-A
Broadview
10.2024 - Current
- Created training materials to onboard team members and enhance new hire integration.
- Conducted hands-on training sessions to enhance operational efficiency.
- Led workshops on customer service best practices and teamwork to improve service delivery.
- Mentored staff in food safety protocols and quality standards.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Delivered constructive feedback and positive reinforcement to foster trainee engagement and retention.
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained up-to-date knowledge of industry trends and best practices.
- Clarified training goals and expectations to ensure understanding among trainees.
Cashier
Dollar Buster
Cicero
09.2021 - 10.2024
- Processed customer transactions efficiently and accurately at Dollar Buster.
- Handled cash, credit, and debit payments using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean, organized checkout area to support efficient transactions.
- Managed inventory levels by restocking merchandise during shifts.
- Collaborated with team members to ensure smooth store operations daily.
- Trained new cashiers on procedures and customer service standards, ensuring consistent service quality.
Education
High School Diploma -
Morton East
Cicero06-2023
Some College (No Degree) - Pharmacy
Tritron College
Melrose Park, ILSkills
- Training development
- Workshop facilitation
- Client engagement
- Performance feedback
- Financial management
- Team collaboration
- Problem solving
- Effective communication
- Virtual communication
- Bilingual communication
- Flexibility and adaptability
- Problem-solving
Languages
English
Professional
Spanish
Professional
Timeline
Trainer
Chick-fil-A
10.2024 - Current
Cashier
Dollar Buster
09.2021 - 10.2024
High School Diploma -
Morton East
Some College (No Degree) - Pharmacy
Tritron College