Jennifer Osman

- Enabled transformational change by establishing a robust executive governance model to adapt and excel in a dynamic environment.

- Coordinated and measured activities advancing short- and long-term strategy, representing the business as an energetic, detail-oriented, and confident leader.

- Fostered collaboration to unify the executive leadership team, promoting seamless engagement across business segments.

- Served as a trusted advisor to the business head, collaborating daily to ensure strategic initiatives progressed across multiple fronts.

- Maintained close engagement with management layers to stay attuned to staff sentiment and emerging issues.

- Led cross-functional teams to deliver on strategic priorities, consistently adapting to evolving business needs and market dynamics.

- Broadened role and responsibilities, driving operational improvements and managing large-scale initiatives.

- Established and executed comprehensive communications strategies, preparing operating review decks, quarterly reporting, and townhall materials.

- Supported business growth through workforce planning, migration of work across locations, and space management initiatives.

- Established the business management function, leveraging financial and analytical expertise to enhance forecasting and reporting on key business metrics.

- Chaired cross-functional project teams, collaborating with Finance, HR, Risk, and Business Development to drive operational improvements.

- Coordinated annual planning activities, expense tracking, and financial oversight, ensuring disciplined resource allocation and alignment with strategic priorities.

- Served as lead strategist for key clients, coordinating delivery of services and expanding relationships through proactive engagement.

- Acted as a trusted advocate, focusing on long-term partnerships and client satisfaction by proactively responding to changing client needs and industry trends.

Built foundational expertise in complex asset servicing functions, leveraging experience and embracing process re-engineering efforts in various roles including Project Manager and Service Manager.