Jennifer Ortiz
Chicago
Summary
Passionate and motivated with a drive for excellence. Dedicated in providing great customer care and develop positive relationships with other employees and clients. Reliable and adaptable with excellent communication. Eager to contribute to team's success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Scout Veterinary Urgent Care
08.2024 - Current
- Provide exceptional customer support, address inquiries and concerns promptly.
- Educate pet owners on urgent care processes and procedures effectively.
- Coordinate with veterinary staff to ensure seamless patient flow and care delivery.
- Train new team members on operational protocols.
- Respond to customer requests for services and company information.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Triage client calls to determine the urgency of their pet's health concerns and direct them to the appropriate care facility.
Receptionist and Pharmacy Technician
Uptown Animal Hospital
07.2015 - 08.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Processed credit and debit card payments
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Filled prescriptions doctors had approved as well as calling in prescriptions to other pharmacies
- Provided excellent customer support via a multi-line phone, email, and in person
- Prepped vaccinations for the patients
- Logged controlled substances
- Kept pharmacy inventory stocked and organized
Driver
Uber
11.2014 - 07.2015
- Ensured timely and safe transportation of passengers to various destinations.
- Navigated efficiently using GPS technology to optimize routes and reduce travel time.
- Monitored vehicle performance, addressed maintenance issues to ensure reliability and safety.
- Achieved safe driving record by consistently following traffic rules and regulations.
- Adapted quickly to changing weather conditions and traffic patterns to ensure safety and timely transport.
Education
High School Diploma -
Good Counsel High School
Chicago, IL05.2003
Some College - undefined
Northeastern Illinois University
08.2015
Skills
- Customer support
- Professional communication
- Bilingual (Spanish)
- Time management
- Proficient in fast-paced environments
- Client relations
- Strong patience in challenging situations
- Skilled in both solo and team environments
- Attention to detail
- Multitasking abilities
- Critical thinking
- Prioritization
- Follow-up skills
Timeline
Customer Service Representative
Scout Veterinary Urgent Care
08.2024 - Current
Receptionist and Pharmacy Technician
Uptown Animal Hospital
07.2015 - 08.2024
Driver
Uber
11.2014 - 07.2015
Some College - undefined
Northeastern Illinois University
High School Diploma -
Good Counsel High School