Jennifer Ohm
Franklin Park
Summary
Over 30 years of experience of Customs Brokerage professional with solid foundation in managing brokerage services and driving operational excellence. Known for fostering effective team collaboration and delivering reliable results that align with business objectives. Highly adaptable and skilled in client management and strategic planning.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Customs Brokerage Manager
Expeditors International Of Washington Inc
08.1997 - Current
- June 2004-Present Assistant Customs Brokerage Manager
- Operations and Customer Service:
- Assist with oversight of daily brokerage operations for all teams
- Assist in ensuring that supervisors are monitoring daily work boards to include:
- Workloads are monitored to ensure proper coverage
- Teams are in compliance with KPI’s in all measurement areas
- Teams are being encouraged to use all available efficiency tools
- Assist with Information about systems changes, enhancements or down time is communicated on a daily basis as received
- Make sure this information is being shared within the teams and proper training is provided
- Assist with support and monitor Supervisors to ensure they are managing all aspects of their daily team activity to ensure compliance to our process, KPI’s, customer expectations, and all timing requirements are being met so we achieve our goals.
- Personnel Development and Team Organization:
- Support Supervisors and leads with all personnel related items
- Ensure Supervisors are properly managing team calendars regarding time off so proper coverage is maintained at all times for each team
- Ensure that all employee reviews are completely timely each month and reviewed for accuracy, to ensure fair, honest, reviews with clear expectations are being presented to our employees
- Participate in employee meetings or discussions with Supervisors as needed
- Expected to mentor and train Supervisors to prepare them for future success
- Take time to provide employee recognition, OTS, employee of the month nominations for the management team
- Make sure Supervisors have a plan in place for their team when requesting time off when a team does not have a lead
- Ensure that Supervisors facilitate cross training to ensure proper backup to handle staff changes and time off
- Monitor over time/capacity to ensure Supervisors are ensuring over time is used properly and the desired result is achieved
- Compliance:
- Work with compliance team and brokerage management to ensure customs brokerage activity is in compliance with company policy and standards
- Ensure team compliance with documents being loaded into edoc timely and accurately
- Ensure team compliance will all new initiatives internal and external with customs and/or participating government agencies at all times
- Finance and Accounting:
- Assist in preparing brokerage quotes to clients
- Work with teams daily/monthly to ensure all accounting items are current
- Billed Not Paid
- Account Payable Discrepencies
- Accounts Receivable Support
- Ensure timely invoices being sent out
- Retention and customer relationship:
- Participate in customer retention calls
- Follow up action items for all customer meetings
- Ensure our teams understand and execute according to customer’s KPI’s
- Work with Supervisors to ensure all client SOP’s are updated timely
- Maintain strong relationships with all clients to ensure retention
- Assist with Customer sales calls, QBR’s, and retention to support Sales and Account Management as requested
- Support Supervisors to ensure that communication from their team members and themselves is always professional and that we are always providing the “Best in Class” customer service to our customers
- Support Supervisors to ensure that internal communication from themselves and their team members is professional at all times and assist with any “other product” challenges outside of our department
- Training and Self Development/Culture:
- Follow up to ensure all monthly training goals are met by the department to achieve 100%
- Follow up to ensure all monthly CBT’s are completed by the department to achieve 100%
- Ensure adherence to the required minimum 52 hours training per year
- Look for opportunities for additional certifications and training for self-development
- Always exhibit cultural attributes in all of your daily activities and interactions as well as continue to encourage the same with every team member, lead by example
Part-Time Security Officer
P4 Companies
09.2023 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Searched bags manually to identify prohibited items and contraband.
- Enforced access control measures in accordance with established procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Assisted with crowd control during large events held at the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Observed patrons and customers to quickly address security situations.
- Verified photo IDs and tickets to allow guests passage.
- Patrolled crowds during events to preserve order and promote security.
- Operated communication systems between officers stationed throughout the facility.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
High School Diploma -
East Leyden High School
Franklin Park, IL06.1993
Skills
- Relationship building
- Detail-oriented
- Planning and coordination
- Team building leadership
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
- Critical thinking
- Excellent communication
- Reliability
- Problem-solving abilities
- Attention to detail
- Best In Class Customer Service
- Teamwork and collaboration
- Willing to learn
- Negotiation expertise
- Professionalism
Certification
- Permanent Employee Registration Card First Effective Date 09/25/2023- Expiration Date 05/31/2027
- Customs Broker License Issued 06/21/2021
Timeline
Part-Time Security Officer
P4 Companies
09.2023 - Current
Assistant Customs Brokerage Manager
Expeditors International Of Washington Inc
08.1997 - Current
High School Diploma -
East Leyden High School