Summary
Overview
Work History
Education
Skills
Assistant Varsity Basketball Coach
Timeline
Generic

Jennifer Nielsen

Plainfield,IL

Summary

Dedicated and results-driven professional with a proven track record of success in various roles. Possesses strong analytical, problem-solving, and communication skills honed through diverse experiences. Known for adaptability in a quick grasp of new concepts, with a history of successfully navigating transitions. Adept at collaborating with cross-functional teams to achieve common goals. Eager to leverage transferable skills and bring a fresh perspective to a new industry. Committed to continuous learning and growth, with a passion for tackling challenges head-on.

Overview

20
20
years of professional experience

Work History

Office Manager

Michigan Department Of Corrections
11.2020 - Current
  • Maintain computer and physical filing systems.
  • Create, maintain and update filing systems for paper and electronic documents.
  • Assist with onboarding of new employees.
  • Update reports, accounts, and generate reports for state database.
  • Established successful relationships with vendors, suppliers and contractors.
  • Manage office operations while scheduling appointments for department managers.
  • Coordinate special projects and manage schedules.
  • Coach new hires on company processes while managing employees to achieve maximum production.
  • Manage compliance to keep things operating within legal and regulatory guidelines.
  • Maintain a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Interact with customers by phone, email, or in person to provide information.
  • Collaborate with various departments to complete assigned tasks.
  • Utilize office management software to record and track customer information.
  • Inform and support business leaders through consistent communication and administrative support duties.

Correctional Transportation Officer

State Of Michigan-Richard Handlon Correctional
03.2017 - Current
  • Public Relations- Communication with various agencies.
  • Drive passenger vehicles and trucks to transport offenders to other institutions, courtrooms, hospitals and work sites.
  • Plans and executes all aspects of the trip/run including: inspection/exchanging information, search of the vehicle and security items, determination of amount and types of restraints, selection of necessary weapons, planning special security precautions, emergency and escape procedures, timing and routing of the trip
  • Extensive knowledge of techniques of self-defense, disturbance controls, firearms, detection of weapons, restraint application, escape, radio communication as well as emergency procedures.
  • Extensive knowledge of investigative techniques in identifying offenders scheduled for pick-up at various law enforcement locations.

Sergeant

State Of Michigan- Muskegon Correctional Facility
10.2012 - 03.2017
  • STG (Security Threat Group)- Monitoring gang activity through all forms of communication. Managed team of staff to gather intel on offender and visitor gang and drug activity. Created and managed database to use for sharing of information to other STG coordinators at other facilities throughout state.
  • Drug Test Coordinator- responsible for administering, recording results and issuing misconducts when warranted.
  • Assisted in developing and revising division policy and procedures.
  • Monitored and evaluated staff performance and accomplishments; assesses overall effectiveness and efficiency and provides appropriate guidance.
  • Carefully documented statements, observations and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Conducted thorough interviews with offenders and documented investigative findings.
  • Payroll processing for 74 employees.

Corrections Officer

State Of Michigan- Huron Valley Correctional
01.2008 - 10.2012
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Routinely counted inmates in response to potential security breaches.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.

Office Administrative Assistant

JP Landscaping
09.2003 - 01.2008
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.

Education

Bachelor of Science - Psychology

Grand Valley State University
Allendale, MI

Some College (No Degree) - Psychology

Western Illinois University
Macomb, IL

Skills

  • Detail Oriented
  • Microsoft Office Proficient
  • Interpersonal Skills
  • Complex Problem-Solving
  • Self-Motivated
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Public Relations
  • Social Perceptiveness
  • Staff Training

Assistant Varsity Basketball Coach

Former college basketball player (4 years) currently on my 10th year of assisting varsity girls basketball.


Vice President of Ionia Football Club.

Timeline

Office Manager

Michigan Department Of Corrections
11.2020 - Current

Correctional Transportation Officer

State Of Michigan-Richard Handlon Correctional
03.2017 - Current

Sergeant

State Of Michigan- Muskegon Correctional Facility
10.2012 - 03.2017

Corrections Officer

State Of Michigan- Huron Valley Correctional
01.2008 - 10.2012

Office Administrative Assistant

JP Landscaping
09.2003 - 01.2008

Bachelor of Science - Psychology

Grand Valley State University

Some College (No Degree) - Psychology

Western Illinois University

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Jennifer Nielsen