Jennifer Munoz
Chicago
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
T-Mobile, United Wireless
10.2022 - Current
- Enhanced customer service by coordinating effective team schedules.
- Boosted staff performance through the implementation of targeted training programs.
- Optimized inventory management by efficiently executing stock replenishment processes.
- Increased revenue and customer engagement by analyzing sales data strategically.
- Facilitated team alignment on goals through regular meetings and knowledge sharing.
- Cultivated a positive work environment by developing strong staff relationships.
Mobile Sales Associate
T-Mobile, Smart Choice
01.2022 - 10.2022
- Enhanced customer experience by ensuring store organization and cleanliness.
- Built strong customer relationships, fostering a positive business image.
- Assisted with staffing shortages by volunteering extra shifts during busy periods.
- Provided exceptional customer service through energetic responses in-store and over phone.
- Maintained current knowledge of sales, payment policies, and security standards.
- Utilized in-store system for inventory searches and special customer orders.
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
Retail Worker
Party City
09.2020 - 06.2022
- Enhanced customer shopping experiences by assisting with product selections.
- Facilitated purchases and guided customers in joining reward programs.
- Processed sales and returns using the POS system efficiently.
- Streamlined returns and exchanges while maintaining high customer satisfaction levels.
- Addressed customer inquiries about store policies and resolved concerns promptly.
- Increased operational efficiency by restocking shelves during low-traffic periods.
Education
High School Diploma -
Epic Academy
Chicago, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training
- Adaptability and flexibility
- Product and service sales
- Scheduling and coordinating
- Inventory management
- Coaching and mentoring
- Employee performance evaluations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
T-Mobile, United Wireless
10.2022 - Current
Mobile Sales Associate
T-Mobile, Smart Choice
01.2022 - 10.2022
Retail Worker
Party City
09.2020 - 06.2022
High School Diploma -
Epic Academy