Jennifer Miller
East Peoria
Summary
Medical Office Assistant with expertise in clerical and medical support tasks. Proven ability to establish strong relationships with patients, enhancing overall patient experience. Demonstrates independence and exceptional interpersonal skills in a fast-paced environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Bleeding and Clotting Disorders Institute
Peoria
07.2016 - 02.2025
- Ensured confidentiality of patient treatment records at all times.
- Processed referrals for specialist visits and diagnostic tests efficiently.
- Transmitted medical records and correspondence via mail, email, and fax securely.
- Scheduled patient appointments, triaged calls, communicated test results, and provided recommendations.
- Entered billing codes accurately into computer system for reimbursement.
- Prepared patients for examinations by explaining procedures and leading them to exam rooms.
- Conducted routine laboratory tests including urinalysis and blood draws.
- Monitored inventory of office supplies and placed orders as needed.
Office Manager
Cardiovascular Surgery, Dr. Dale Geiss
Peoria/Davenport
05.2013 - 08.2016
- Conducted regular one-on-one meetings to evaluate employee performance and provide feedback.
- Trained and mentored administrative staff on company policies and industry best practices.
- Monitored compliance with employment laws to mitigate legal risks.
- Managed front desk operations, greeting visitors and directing inquiries to relevant personnel.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
- Oversaw office inventory management, placing orders as necessary.
- Assisted in recruiting, onboarding, and training new employees for seamless integration.
Front Office Lead
OSF Medical Group Washington
Washington
08.2006 - 01.2013
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Before and After School Care Assistant
Lincoln Grade School/Washington Middle School
Washington
- Prepared and served nutritious meals and snacks in line with dietary guidelines.
- Monitored children during nap time, promoting a calm and restful atmosphere.
- Led educational games and read stories to enhance learning engagement.
- Supervised outdoor playtime, enforcing safety regulations for all activities.
- Organized group activities to encourage positive social interactions among students.
- Created nurturing environments for children of various ages to thrive.
- Communicated daily with parents about children's activities and developmental progress.
- Maintained accurate records of attendance, behavior, and relevant information.
Live-Out Nanny
Mike and Stacy Mooney
Washington
- Ensured safe transportation for children to activities and events.
- Organized engaging activities to promote children's physical, emotional, and social development.
- Monitored indoor and outdoor playtime by facilitating activities while identifying hazards.
- Arranged transportation for school and extracurricular outings.
- Engaged children in games and puzzles to foster mental growth and enjoyment.
- Coordinated medical appointments as requested by parents and guardians.
- Reduced screen time by providing engaging games and physical books.
- Planned creative activities such as arts and crafts and outdoor games.
Education
Medical Office Assistant
Methodist College
Peoria, ILCertification
- CPR Certified
Timeline
Medical Office Assistant
Bleeding and Clotting Disorders Institute
07.2016 - 02.2025
Office Manager
Cardiovascular Surgery, Dr. Dale Geiss
05.2013 - 08.2016
Front Office Lead
OSF Medical Group Washington
08.2006 - 01.2013
Before and After School Care Assistant
Lincoln Grade School/Washington Middle School
Live-Out Nanny
Mike and Stacy Mooney
Medical Office Assistant
Methodist College
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