- Animal Rescue
- Autism Awareness
- Low Income Animal Vet Care Outreach
Jennifer McPherson
Bloomington
Summary
Dynamic and driven professional with extensive experience in the P&C Insurance Industry, recognized for spearheading continuous improvement initiatives that elevate operational performance. Proven ability to collaborate effectively with stakeholders and craft innovative solutions that align with business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Underwriting Service Assistant
State Farm
Bloomington, Illinois
06.2019 - Current
- Managed non-complex policy requests for renewals, changes, cancellations, and reinstatements to maintain compliance with established service level standards.
- Participated in extensive complex auto training from June 2024 to December 2025, focusing on skill enhancement for USA role.
- Executed comprehensive complex system entries for change requests, cancellations, reinstatements and premium billing discrepancies, addressing multi-day transaction corrections with precision.
Auto USA Team Resource
State Farm
Bloomington, IL
02.2022 - 06.2024
- Led bi-weekly USA huddles to ensure understanding of processing guidelines and system functionality for improved operational efficiency.
- Developed and distributed comprehensive guides and aides to support accountability and improve transaction processing efficiency.
- Performed comprehensive quarterly assessments to provide actionable insights for reporting leaders.
- Collaborated with management and cross-functional teams during monthly quality meetings to drive quality improvements and streamline processes.
Business Analyst
COUNTRY Financial
Bloomington, IL
06.2009 - 02.2019
- Facilitated collaboration with vendor client account manager and development team to pinpoint and prioritize package delivery defects, ensuring adherence to quality standards before production rollout.
- Formulated and carried out detailed plans for testing production defects and enhancements, facilitating successful monthly system deployments.
- Led collaborative workshops to engage stakeholders in feedback collection and achieve consensus on project goals.
- Analyzed existing workflows and produced detailed documentation and process maps to facilitate continuous improvement initiatives.
- Developed and conducted training sessions focused on optimizing staff understanding of new conversion processing systems and best practices.
Education
High School Diploma -
Normal Community High School
Normal06-1996
Skills
- Team-oriented
- Leadership
- Proactive self-starter
- Communication
- Process improvements
- Stakeholder Analysis
Accomplishments
- Fast tracked to Lead Team Resource USA role in 2022.
- Designed Team Resource Onboarding Program in 2023.
- Project implemenation for new onboarding USA program in 2023.
- Neighborhood Change Ambassador For Business Lines Auto Complex USA's
- Numerous State Farm Good Act Award recognitions for continuous improvement ideas and implementations.
Certification
- Scrum Master Certification
- Six Sigma Yellow Belt Certification
- Insurance Institute of America Intro to Underwriting
- Insurance Institute of America Intro to Property and Liability Insurance
- Project Management B2T Business Analysis Certifications
Interests
Timeline
Auto USA Team Resource
State Farm
02.2022 - 06.2024
Auto Underwriting Service Assistant
State Farm
06.2019 - Current
Business Analyst
COUNTRY Financial
06.2009 - 02.2019
High School Diploma -
Normal Community High School