Jennifer McEuen
Pittsfield
Summary
Versatile and dependable professional with over 17 years of experience spanning administrative support, customer service, office management, and remote work. Known for strong organizational skills, attention to detail, and a calm, patient approach in fast-paced environments. Highly proficient in Microsoft Office Suite, QuickBooks, CAD systems, and virtual communication tools. A reliable team player who thrives in both independent and collaborative roles, always showing up on time and ready to contribute.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Affiliate Marketer
Self Employed
01.2022 - Current
- Develop and implement affiliate marketing strategies to drive traffic and increase conversion rates for Amazon products and Mavely promotions.
- Create engaging and informative content that aligns with target audience interests, enhancing brand visibility and customer engagement.
- Collaborate with various content platforms to expand reach and optimize affiliate marketing campaigns.
- Analyze performance metrics to refine strategies and achieve higher return on investment and commission earnings.
Branch Secretary
Cleary Building Corp.
05.2021 - 02.2022
- Managed communication by answering phones and processing paperwork for new leads and sales, ensuring seamless client interactions and accurate record-keeping.
- Coordinated logistics for out-of-town crews and conducted various audits to maintain operational efficiency and compliance.
Rural Carrier Associate
United States Postal Service
07.2020 - 05.2021
- Sorted and delivered mail and packages efficiently, ensuring timely and accurate distribution.
- Collected outgoing mail and packages, facilitating prompt dispatch and contributing to streamlined postal operations.
Floater/Asst. Teacher
Pikeland School District
01.2019 - 03.2020
- Assisted in managing classroom activities by providing support during teacher lunches and breaks, ensuring a seamless continuation of educational activities.
- Provided essential support in the kitchen during busy lunch periods, contributing to the smooth operation of meal service.
Floater/Asst. Teacher
Our Redeemer Daycare Center
08.2018 - 01.2019
- Provided essential support by covering teacher lunches and breaks, ensuring seamless continuity of classroom activities and child supervision.
- Assisted in meal preparation and service, stepping in for the cook when needed to maintain the daycare's meal schedule.
Customer Service Representative
Secretary of State, Department of Motor Vehicles
03.2018 - 07.2018
- Processed customer requests for the renewal of vehicle plates, ID cards, driver's licenses, and commercial driver's licenses, ensuring accurate and timely service.
CDL Medical
Secretary of State
01.2018 - 03.2018
- Processed CDL medical examinations efficiently to ensure compliance with regulatory standards.
- Facilitated timely documentation and record-keeping for CDL physical assessments.
Dietary Manager
Prairie Village Health Care
02.2017 - 05.2017
- Managed inventory and ordering processes, ensuring alignment with dietary budgets and doctor-prescribed dietary plans for residents.
- Supervised kitchen staff and coordinated employee scheduling to maintain efficient operations and high-quality service delivery.
Administrative Assistant/Foia Officer/Evidence Technician
South Jacksonville Police Department
11.2014 - 02.2017
- Managed comprehensive administrative tasks, including answering phones, providing customer service, and preparing reports for senior police officers.
- Processed FOIA requests, demonstrating proficiency in the Computer-Aided Dispatch (CAD) system and maintaining LEADS certification.
- Handled evidence management, including storage, returns, or destruction, in compliance with State's Attorney directives.
Office Manager Co-Owner
Slocum's Auto Service
10.2012 - 04.2013
- Managed communication channels, effectively responding to customer inquiries and providing detailed information through phone interactions.
- Prepared financial documents, including estimates and receipts, utilizing QuickBooks for accurate and efficient processing of utility and business accounts.
Waitress
The Coop
10.2011 - 10.2012
- Operated cash register efficiently, handling transactions and processing payments with accuracy and integrity.
- Took and processed customer orders, ensuring a high level of customer satisfaction through attentive service.
Client Call Services (Temporary Help)
CSC (Computer Sciences Corporation)
11.2009 - 04.2010
- Managed client inquiries by answering calls, processing forms, and handling sensitive information, while also processing death claims for insurance purposes.
Office Assistant · Temporary Help
Verizon Telephone Services
10.2008 - 10.2008
- Managed customer communication by answering and making calls to ensure receipt of services and address any complaints, forwarding them to the manager as necessary.
- Ensured customer satisfaction through proactive outreach and efficient handling of inquiries and issues.
Cashier
Buchheits
10.2007 - 06.2008
- Operated cash register and provided customer service, including handling financial transactions and reconciling cash drawers.
Motor Vehicle Student Summer Employment Program
05.2005 - 08.2005
- Facilitated the organization and filing of vehicle titles, provided customer service support, and managed vehicle registration sorting to process customer refunds efficiently.
Customer Service
D.P. Express
08.2004 - 05.2005
- Managed transactions efficiently for both walk-in and drive-through customers, ensuring accurate and prompt cash handling.
- Ewline.
- Operated and maintained photo processing equipment, utilizing both automated and manual techniques, while adhering to safety protocols for handling hazardous materials.
- Ewline.
Education
IAPE Online Evidence & Property Technician Certification - Evidence & Property Technician
General Studies, General Studies
Illinois College
Jacksonville, IllinoisGeneral Studies, General Studies
Lincoln Land Community College
Jacksonville, IllinoisAssociate degree - Early Childhood Education
Ashford University
Bachelor's degree - Applied Behavioral Science
Ashford University
Skills
- Retail Sales
- Customer Service
- Microsoft Office System
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- LEADS Certified
- Proficient in CAD System
- Remote work
Certification
IAPE Online Evidence & Property Technician Certification, IAPE
Timeline
Affiliate Marketer
Self Employed
01.2022 - Current
Branch Secretary
Cleary Building Corp.
05.2021 - 02.2022
Rural Carrier Associate
United States Postal Service
07.2020 - 05.2021
Floater/Asst. Teacher
Pikeland School District
01.2019 - 03.2020
Floater/Asst. Teacher
Our Redeemer Daycare Center
08.2018 - 01.2019
Customer Service Representative
Secretary of State, Department of Motor Vehicles
03.2018 - 07.2018
CDL Medical
Secretary of State
01.2018 - 03.2018
Dietary Manager
Prairie Village Health Care
02.2017 - 05.2017
Administrative Assistant/Foia Officer/Evidence Technician
South Jacksonville Police Department
11.2014 - 02.2017
Office Manager Co-Owner
Slocum's Auto Service
10.2012 - 04.2013
Waitress
The Coop
10.2011 - 10.2012
Client Call Services (Temporary Help)
CSC (Computer Sciences Corporation)
11.2009 - 04.2010
Office Assistant · Temporary Help
Verizon Telephone Services
10.2008 - 10.2008
Cashier
Buchheits
10.2007 - 06.2008
Motor Vehicle Student Summer Employment Program
05.2005 - 08.2005
Customer Service
D.P. Express
08.2004 - 05.2005
General Studies, General Studies
Illinois College
General Studies, General Studies
Lincoln Land Community College
Associate degree - Early Childhood Education
Ashford University
Bachelor's degree - Applied Behavioral Science
Ashford University
IAPE Online Evidence & Property Technician Certification - Evidence & Property Technician
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