Jennifer McCraw-Wynn
Great Lakes
Summary
Proactive, goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and apply new skills effectively. Committed to leveraging strengths to drive team success and contribute to overall organizational growth. A strong focus on achieving results ensures a positive impact in any collaborative environment.
Overview
20
20
years of professional experience
Work History
Independent Auto Claims Adjuster
E. A. Renfroe
Irving, TX (Remote)
08.2022 - 09.2023
- Managed processing of daily claims for auto accidents and weather-related vehicle damage.
- Analyzed loss reports and established liability to support claims processing.
- Managed payment operations for policyholders and vendors, ensuring accurate and efficient disbursement of funds.
- Addressed customer concerns and provided detailed information on claims to ensure clarity and support.
- Managed a high volume of claims simultaneously, prioritizing tasks for maximum efficiency.
- Collaborated with insurance carriers to facilitate timely claims processing and resolution.
- Negotiated settlements with policyholders, ensuring fair compensation based on assessments.
- Developed comprehensive reports detailing findings and recommendations for claim adjustments.
- Collaborated with repair shops to negotiate repair costs, ensuring fair pricing for all parties involved.
- Continuously improved personal performance through ongoing training sessions and workshops related to auto claims adjusting best practices.
- Reduced claim cycle times with prompt decision-making and effective communication between all stakeholders.
Health System Specialist, Credentialing & Privileging
Captain James A. Lovell FHCC
North Chicago, IL
09.2021 - 08.2022
- Guided clinical credentialing and privileging processes to appoint and re-appoint medical staff.
- Managed credentialing files with strict adherence to confidentiality and privacy laws, ensuring secure handling of sensitive information.
- Prepared detailed credentialing summaries for committee meetings, leveraging Microsoft Word, Excel, Access, and PowerPoint.
- Conducted comprehensive evaluations of program effectiveness to support hospital-wide clinical performance assessments, including Joint Commission and Office of Inspector General standards.
Health System Specialist, Credentialing & Privileging
Edward Hines Jr. VA Hospital
Hines, IL
04.2018 - 09.2021
- Guided clinical credentialing and privileging processes to appoint and re-appoint medical staff.
- Managed credentialing files with strict adherence to confidentiality and privacy laws, ensuring secure handling of sensitive information.
- Prepared detailed credentialing summaries for committee meetings, leveraging Microsoft Word, Excel, Access, and PowerPoint.
- Conducted comprehensive evaluations of program effectiveness to support hospital-wide clinical performance assessments, including Joint Commission and Office of Inspector General standards.
Program Support Assistant, Credentialing
Captain James A. Lovell FHCC
North Chicago, IL
03.2016 - 04.2018
- Streamlined office processes, reducing turnaround time for administrative tasks.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program's offerings or policies.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
Health Technician
Captain James A. Lovell Health Care Center
North Chicago, IL
05.2010 - 03.2016
- Managed appointment scheduling for a busy gynecology clinic with an annual patient volume exceeding 10,000. Oversaw the rescheduling of missed appointments, adhering to established clinic protocols. Facilitated follow-up appointments as required. Partnered with various departments to maintain continuity of patient care.
- Oversaw eight paraprofessionals, managing work assignments, training new staff, and providing orientation and performance counseling as directed by supervisor.
- Supported healthcare providers in conducting a range of invasive and non-invasive examinations and procedures to enhance patient care.
- Administered oral, intramuscular, and subcutaneous medications. Verified patient identity, medication accuracy, dosage, administration site, and timing. Assisted in coordinating medication orders with the prescribing provider.
Medical Assistant
Sterling Medical Corporation
Great Lakes, IL
11.2009 - 05.2010
- Managed appointment scheduling for a busy gynecology clinic with an annual patient volume exceeding 10,000. Oversaw the rescheduling of missed appointments, adhering to established clinic protocols. Facilitated follow-up appointments as required. Partnered with various departments to maintain continuity of patient care.
- Oversaw eight paraprofessionals, managing work assignments, training new staff, and providing orientation and performance counseling as directed by supervisor.
- Supported healthcare providers in conducting a range of invasive and non-invasive examinations and procedures to enhance patient care.
- Administered oral, intramuscular, and subcutaneous medications. Verified patient identity, medication accuracy, dosage, administration site, and timing. Assisted in coordinating medication orders with the prescribing provider.
Medical Assistant
Affinity Healthcare
Arlington Heights, IL
11.2008 - 11.2009
- Administered patient care and assisted with clinical procedures in a fast-paced medical environment.
- Educated patients on treatment plans, medications, and follow-up care to enhance compliance.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Hospital Corpsman
United States Navy
Great Lakes, IL
07.2003 - 09.2008
- Supported healthcare providers in conducting a range of invasive and non-invasive examinations to enhance patient care.
- Administered oral, intradermal, subcutaneous, and intramuscular medications. Recorded medications given. Reported and documented any adverse reactions to medications.
- Managed urgent inquiries by promptly relaying critical information to professional staff for immediate attention.
- Managed appointment scheduling for patients through phone and in-person requests. Followed up with patients who did not attend scheduled appointments in alignment with clinic procedures. Coordinated rescheduling of missed appointments to optimize patient care.
Education
Texas All Lines Adjuster Licensing Course -
The Adjuster School
Katy, TX, United States04.2022
Technical or Occupational Certificate - undefined
United States Navy Hospital Corpsman "A" School
Great Lakes, IL, United States03.2004
High School or equivalent - undefined
Inkster High School
Inkster, MI, United States11.2002
Skills
- Claims investigation
- Training and mentoring
- Customer service
- Critical thinking
- Data entry
- Complaint handling
Timeline
Independent Auto Claims Adjuster
E. A. Renfroe
08.2022 - 09.2023
Health System Specialist, Credentialing & Privileging
Captain James A. Lovell FHCC
09.2021 - 08.2022
Health System Specialist, Credentialing & Privileging
Edward Hines Jr. VA Hospital
04.2018 - 09.2021
Program Support Assistant, Credentialing
Captain James A. Lovell FHCC
03.2016 - 04.2018
Health Technician
Captain James A. Lovell Health Care Center
05.2010 - 03.2016
Medical Assistant
Sterling Medical Corporation
11.2009 - 05.2010
Medical Assistant
Affinity Healthcare
11.2008 - 11.2009
Hospital Corpsman
United States Navy
07.2003 - 09.2008
Technical or Occupational Certificate - undefined
United States Navy Hospital Corpsman "A" School
High School or equivalent - undefined
Inkster High School
Texas All Lines Adjuster Licensing Course -
The Adjuster School