Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Marsh

Geneva

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Officer

Kane County Development Department
10.2022 - Current
  • Provides exceptional service on the telephone and in person.
  • Responds to permit, zoning, code and building inspection phone calls and inquiries and directs them to the qualified staff, as needed.
  • Assists in management of permit records, payment processing and issuance.
  • Accepts and assists in processing over-the-counter permits.
  • Responds to FOIA requests.
  • Provides Notary services when needed.
  • Provides a variety of administrative services to Planning, Zoning and Inspection staff.
  • Assists in Event Planning for Planners' Conferences at off-site locations.


Customer Service Representative

Paramount Fence Inc
05.2016 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded daily to over 50 customer calls and emails to answer questions about products and services.


Education

Associate of Arts - Associates of Arts in English

Moraine Valley Community College
Palos Hills, IL

Skills

  • Certified FOIA Officer
  • Notary Public Services
  • Records Management
  • Documentation and control
  • Relationship Building

Accomplishments

  • Collaborated with team of 6 in the development of Service Specialist Program.

Certification

First Aid/CPR Certified

Timeline

Administrative Officer

Kane County Development Department
10.2022 - Current

Customer Service Representative

Paramount Fence Inc
05.2016 - 09.2022

Associate of Arts - Associates of Arts in English

Moraine Valley Community College

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Jennifer Marsh