Jennifer Maddox
Niantic
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
16
16
years of professional experience
Work History
Sales Associate
Ross Dress for Less
02.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays, ensuring cleanliness and organization throughout the sales floor.
- Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Farm And Fleet
09.2024 - 06.2025
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Bath and Body Works
08.2023 - 12.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
CNA
The Glenwood Assisted Living
03.2012 - 07.2016
- Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.
- Assisted nursing staff with patient assessments and implemented care plans effectively.
- Monitored vital signs and reported changes in patients' conditions to healthcare teams promptly.
- Maintained accurate documentation of patient care activities, enhancing communication among staff.
- Organized recreational activities that promoted physical and mental well-being for residents.
Jewelry Sales Associate
Von Maur
07.2009 - 12.2010
- Maintained organized displays to ensure an appealing shopping environment.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
- Maintained high level of professionalism and product knowledge, setting standard for sales team.
Education
GED -
Stephen Decatur High School
Decatur IlCNA Certification - CNA
Richland Community College
Decatur, IL05-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Im an all around people person and love to help people with a smile on my face
Timeline
Sales Associate
Ross Dress for Less
02.2025 - Current
Sales Associate
Farm And Fleet
09.2024 - 06.2025
Sales Associate
Bath and Body Works
08.2023 - 12.2024
CNA
The Glenwood Assisted Living
03.2012 - 07.2016
Jewelry Sales Associate
Von Maur
07.2009 - 12.2010
GED -
Stephen Decatur High School
CNA Certification - CNA
Richland Community College