Jennifer Macias
DeKalb
Summary
Dynamic Shift Leader at McDonald's with proven expertise in team supervision and operational training. Successfully enhanced customer satisfaction through effective complaint resolution and maintained compliance with health regulations. Demonstrated strong cash management skills while fostering a motivated team environment, ensuring efficient service during peak hours.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
McDonald's
Joliet
02.2022 - 08.2025
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Handled customer complaints promptly to maintain satisfaction and loyalty.
- Enforced health and safety regulations to maintain a clean work environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Joliet West High School
Joliet, ILSkills
- Team supervision
- Operational training
- Customer complaint resolution
- Cash management
- Health regulations enforcement
- Customer service
- Leadership skills
Certification
- ServSafe Certified
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Shift Leader
McDonald's
02.2022 - 08.2025
High School Diploma -
Joliet West High School