Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Luna Garcia

Carpentersville

Summary

Dedicated and goal-oriented college student with proven experience in retail operations, customer engagement, and sales support through roles at DSW and Hollister. Demonstrates strong proficiency in handling transactions, managing inventory, processing online and in-store orders, and promoting customer loyalty programs. Currently pursuing a degree in Computer Science with active participation in the Honors Program, Phi Theta Kappa, and the Computer Science Club. Recognized for strong problem-solving abilities, adaptability, and a consistent commitment to delivering high-quality work in fast-paced environments.

Overview

5
5
years of professional experience

Work History

DSW Designer Shoe Warehouse

DSW
11.2021 - 06.2025
  • Assisted customers at the register and provided excellent customer service during purchases and returns
  • Packed and organized online orders and curbside pickup requests efficiently
  • Enrolled customers in membership programs and explained benefits to boost loyalty sign-ups
  • Maintained a clean and organized sales floor, including restocking and tidying merchandise
  • Provided cleaning services for shoes using the “Imboxed” system
  • Processed and sorted shoes from delivery trucks; organized seasonal stock for floor placement
  • Returned merchandise to proper locations on the floor and clearance sections

Hollister Co.

Hollister.Co
08.2020 - 01.2021
  • Completed floorsets, filled floor, and rang up customers.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Communicated product value, quality, and style to educate and entice potential customers.

Education

Associate of Science - Computer Science

Harper College
1200 West Algonquin Road, Palatine, IL 60067
05-2027

High School Diploma -

Dundee-Crown High School
Northwest Suburbs, 1500 Kings Rd, Carpentersville,
05-2022

Skills

  • Teamwork skills
  • Strong computer proficiency and tech-savviness
  • Excellent sales and customer persuasion skills
  • Fast learner with the ability to adapt quickly
  • Customer service
  • Product knowledge
  • Conflict resolution
  • Bilingual (Spanish and English)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

DSW Designer Shoe Warehouse

DSW
11.2021 - 06.2025

Hollister Co.

Hollister.Co
08.2020 - 01.2021

Associate of Science - Computer Science

Harper College

High School Diploma -

Dundee-Crown High School

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Jennifer Luna Garcia