Jennifer Lofgren
Dahinda
Summary
Experienced leader with over 10 years of success in guiding high-performing team members. Demonstrates ability to enhance customer satisfaction, streamline processes, and generate revenue growth. Proficient in conflict resolution, team motivation, and strategic problem-solving. Committed to delivering exceptional service and cultivating long-term client relationships.
Overview
14
14
years of professional experience
Work History
Store Manager
Follett Higher Education
01.2015 - Current
- Customer-Centric Approach targeting campus contacts with software solutions to increase student success, understanding pain points, and offering solutions
- Leading a team of associates to obtain sales goals in a hybrid setting
- Obtaining a sales increase over LY
- Industry expert following industry trends while demonstrating product knowledge for software solutions to aid in student retention and success
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Monitored performance metrics and provided regular feedback to team members, via Slack, Teams, and Google Docs
- Managed daily store operations, ensuring a clean, organized, and welcoming environment for customers
- Utilized CRM software to track customer interactions and preferences, enhancing personalized service
- Resolved customer issues and complaints efficiently, maintaining a positive store reputation
- Trained and mentored staff on customer service best practices, improving overall team performance and morale
Retail Wireless Consultant
US Cellular
01.2011 - 01.2015
- Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes
- Greeted customers and started conversations to assess needs and build rapport
- Adapted quickly to a constantly changing technology retail industry
- Used POS systems to ring up customer sales and digitally remove purchased products from inventory
- Maintained up-to-date knowledge of industry trends, products, and carrier promotions reaching sales goals each month
- Set up customer accounts, including activating devices and transferring data from old phones
- Collaborated with team members to achieve monthly sales targets
Education
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Carl Sandburg College
Galesburg, ILHigh School - General
Williamsfield High School
Williamsfield, ILSkills
- Customer Engagement
- Collaboration
- Time management
- Distance Leading
- Relationship building
- Decision making
- Problem solving
- Adaptability
- Attention to detail
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
- POS systems
- Work Planning and Prioritization
- Documentation and reporting
- Systems and software expertise
- Report generation
- Verbal and written communication
Timeline
Store Manager
Follett Higher Education
01.2015 - Current
Retail Wireless Consultant
US Cellular
01.2011 - 01.2015
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Carl Sandburg College
High School - General
Williamsfield High School
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