Jennifer Laws
Villa Grove
Summary
Results-driven Production Manager with expertise in quality control and process improvement. Proven success in enhancing workflow efficiency and ensuring customer satisfaction.
Overview
26
26
years of professional experience
Work History
Production Manager
Personal Touch Drycleaning
Villa Grove
03.2015 - Current
- Managed quality control procedures to enhance customer satisfaction and product reliability.
- Implemented process improvements to enhance workflow efficiency.
- Monitored daily operations of production team, providing guidance to optimize performance and address challenges.
- Managed materials to meet production goals and specific customer demands.
- Established communication channels between management and staff to facilitate information flow and improve collaboration.
Receiving Associate
Marshalls
Countryside
04.2013 - 06.2015
- Unloaded and organized merchandise from delivery trucks, facilitating efficient stock management.
- Inspected incoming products for damage and accuracy, ensuring quality standards were met.
- Recorded inventory counts using company systems.
- Ensured compliance with safety and security protocols during operations, minimizing risk of incidents.
- Managed stock placement in designated storage areas effectively.
Cashier
Kohl's
North Riverside
10.2011 - 03.2013
- Processed customer transactions at point of sale to ensure quick service.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Maintained clean, organized checkout area to promote positive shopping environment.
- Handled cash, credit, and gift card transactions accurately.
- Provided exceptional customer service to enhance shopping experience.
Member Service
Sam's Club
Hodgkins
06.2006 - 08.2011
- Executed daily responsibilities with accuracy and efficiency to support service operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed customer needs quickly during interactions to provide tailored assistance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered inquiries to enhance overall satisfaction.
Support Manager
Petsmart
Broadview
05.2000 - 11.2006
- Trained staff on customer service best practices and product knowledge to enhance customer satisfaction.
- Monitored staff interactions with customers to offer real-time coaching, improving service quality.
- Delivered ongoing training to ensure staff maintained high productivity and service effectiveness.
- Trained new employees on company policies and procedures related to customer service.
- Implemented inventory management procedures for accurate stock levels.
Education
High School Diploma -
Morton East High School
Cicero, IL06-2002
Skills
- Production scheduling
- Quality control
- Process improvement
- Workflow optimization
- Inventory management
- Team leadership
Timeline
Production Manager
Personal Touch Drycleaning
03.2015 - Current
Receiving Associate
Marshalls
04.2013 - 06.2015
Cashier
Kohl's
10.2011 - 03.2013
Member Service
Sam's Club
06.2006 - 08.2011
Support Manager
Petsmart
05.2000 - 11.2006
High School Diploma -
Morton East High School