Jennifer Korczak
Woodstock
Summary
I am a dynamic Program Office Supervisor at Tel-Optic Cable Contracting, adept at enhancing operational efficiency through strategic scheduling and process improvements. Skilled in employee relations and documentation control, I foster a collaborative work environment while ensuring timely project completion and exceptional customer service. Committed to continuous development and organizational excellence.
I am a self-motivated person that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
A well-organized supervisor bringing over 20 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management.
Professional office management expert with strong track record in team leadership and operational efficiency. Known for optimizing office workflows and enhancing administrative processes. Collaborative team player focused on achieving results and adapting to dynamic work environments. Proficient in conflict resolution and process improvement.
Overview
22
22
years of professional experience
Work History
Program Office Supervisor
Tel-Optic Cable Contracting/We-Bore-It, LLC
03.2004 - Current
- Supervised daily operations, ensuring compliance with safety protocols and industry standards.
- Managed scheduling and dispatch of field crews, optimizing operational efficiency.
- Implemented process improvements to enhance workflow and reduce downtime.
- Coordinated project timelines, ensuring timely completion of deliverables.
- Conducted performance evaluations, providing feedback for continuous employee development.
- Liaised with clients to address inquiries and resolve issues promptly.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
Woodstock High School
Woodstock, ILSkills
- Documentation and control
- Training and coaching
- Scheduling and calendar management
- Employee relations
- Organizational leadership
- Workload prioritization
- Office administration
- Staff supervision
- Document management
- Event coordination
- Credit and collections
- Policy and procedure modification
- Customer relations
- Office management
- Report writing
- Customer service
- Organizational skills
- Billing
- Data entry
- Administrative support
- Report preparation
- Senior leadership support
Timeline
Program Office Supervisor
Tel-Optic Cable Contracting/We-Bore-It, LLC
03.2004 - Current
High School Diploma -
Woodstock High School