Jennifer Kluckman
Springfield
Summary
Detail-oriented receptionist with strong organizational skills, adept at managing multi-line phone systems and coordinating client communications. Committed to delivering exceptional customer service and ensuring efficient workflow.
Overview
19
19
years of professional experience
Work History
Receptionist
Laketown Animal Hospital
Springfield, IL
11.2013 - Current
- Managed multi-line phone system
- Scheduled appointments and coordinated client communications to optimize daily workflow.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Collaborated with veterinary team to ensure timely communication regarding patient care updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payment records accurately.
- Food ordering for large clinic along with special orders while maintaining inventory
Receptionist
Brewer Animal Hospital
Springfield, IL
06.2007 - 11.2013
- Maintained organized filing systems for patient information and administrative documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped in room with Doctors for appointments
- Assisted Doctors with surgical procedures
- Filled medications
Education
High School Diploma -
Sacred Heart Griffin
Springfield, ILSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Great customer service
- Great problem solving abilities
- Hard working and strive to learn new things to further my abilities
Timeline
Receptionist
Laketown Animal Hospital
11.2013 - Current
Receptionist
Brewer Animal Hospital
06.2007 - 11.2013
High School Diploma -
Sacred Heart Griffin