Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Kimmel

Plano

Summary

Dynamic customer service professional with extensive experience, excelling in call center environments. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and knowledgeable in insurance policy management, consistently achieving service excellence in high-pressure situations.

Overview

21
21
years of professional experience

Work History

Insurance Call Center Customer Service Representative

Allstate
10.2021 - Current
  • Handle a high volume of calls while resolving customer issues efficiently.
  • Consistently meets or exceeds required service levels.
  • Responds to inbound calls regarding various Life insurance products.
  • Assists customers with requests and inquiries regarding billing, payments, policy details, policy changes, and distributions.
  • Uses extensive product knowledge to handle most issues independently.
  • Utilizes resources available for guidance on complex situations.
  • De-escalates callers.
  • Utilizes multiple systems to assist customers effectively.
  • Resolves requests upon first contact.

Customer Service Manager/Accounting Office Associate

Walmart
03.2017 - 05.2020
  • Managed daily Front-End operations and end of day procedures.
  • Processed daily paperwork (coupons, checks, WIC).
  • Performed extensive data entry while ensuring accuracy.
  • Provided exceptional customer experience.
  • Ensured resolution and customer satisfaction during all transactions.
  • Assisted cashiers with any customer or hardware issues.
  • Worked both independently and in a team environment.
  • Researched variances and transaction errors.
  • Performed and processed register audits.
  • Handled customer inquiries and complaints (phone calls and in person).

Lead Cashier/Customer Service Desk Associate

Walmart
11.2008 - 03.2017
  • Performed various retail transactions for large volume of customers.
  • Greeted and established relationships with customers.
  • Processed sales and payments.
  • Issued refunds and credits.
  • Maintained records of financial service transactions.
  • Assisted management in training of new hires.
  • Able to multitask in a fast-paced environment.

Bookkeeping Associate/Secretary

Trax Limousine Services
01.2004 - 11.2008
  • Processed various transactions and performed a variety of tasks.
  • Handled incoming calls.
  • Scheduled reservations.
  • Processed payments.
  • Performed clerical duties (Filing, data entry, mailing, etc.).

Education

Associate of Science - Accounting

Southern New Hampshire University
06.2018

Bachelor of Science - Accounting

Southern New Hampshire University

Skills

  • Detail-oriented and self-motivated
  • Proficient in Microsoft Office and Outlook
  • Knowledge of GAAP and accounting practices
  • Interpersonal communication skills
  • Account reconciliation and accounts payable
  • Bank reconciliation procedures
  • Organizational time management
  • Data entry expertise
  • Customer service and cash handling
  • General ledger proficiency
  • Financial services knowledge
  • QuickBooks proficiency
  • Insurance policy management
  • Effective communication strategies
  • Problem-solving techniques
  • Follow-up procedures
  • Call center service excellence
  • Professional phone etiquette
  • Multitasking and organization

Timeline

Insurance Call Center Customer Service Representative

Allstate
10.2021 - Current

Customer Service Manager/Accounting Office Associate

Walmart
03.2017 - 05.2020

Lead Cashier/Customer Service Desk Associate

Walmart
11.2008 - 03.2017

Bookkeeping Associate/Secretary

Trax Limousine Services
01.2004 - 11.2008

Associate of Science - Accounting

Southern New Hampshire University

Bachelor of Science - Accounting

Southern New Hampshire University
Jennifer Kimmel