Jennifer Jones
Hazel Crest
Summary
Reliable and customer-focused professional with 10+ years of experience in administrative support, healthcare assistance, retail, and call center operations. Skilled in delivering exceptional customer service, resolving issues efficiently, and managing multiple priorities in fast-paced environments. Proficient in remote communication tools, data entry, and scheduling systems. Adept at building rapport with clients, maintaining confidentiality, and ensuring a positive customer experience.
Overview
13
13
years of professional experience
Work History
Inbound Stower
Amazon
Markham, IL
01.2026 - Current
- Operated warehouse management systems to efficiently manage inbound inventory flow.
- Unloaded shipments and processed items for storage in designated locations.
- Collaborated with team members to ensure timely and accurate inventory replenishment.
- Conducted quality checks on incoming products to maintain operational standards.
- Separated damaged items from functional ones before placing on shelves.
Cashier
Ross
Homewood, IL
11.2024 - 05.2025
- Assisted customers with purchases, returns, and product inquiries.
- Processed transactions accurately and balanced cash drawers daily.
- Delivered friendly and efficient service in a fast-paced retail environment.
Home Health Care Aide
Addus Home Health Care
Homewood, IL
01.2015 - 08.2023
- Provided compassionate care and assistance to clients in their homes.
- Maintained detailed documentation for medical staff and family members.
- Managed client schedules and communicated effectively with care teams.
Order Fulfillment Specialist
Target
Tinley Park, IL
08.2018 - 12.2022
- Managed order processing to ensure timely and accurate fulfillment of customer requests.
- Coordinated inventory management, optimizing stock levels and reducing discrepancies.
- Trained new team members on order fulfillment procedures and best practices.
- Streamlined workflow processes, enhancing efficiency in order picking and packing operations.
- Analyzed fulfillment metrics to identify trends, driving continuous improvement in operational performance.
- Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
Medical Office Assistant / Call Center Representative
Aunt Martha's
Joliet, IL
08.2013 - 04.2014
- Scheduled patient appointments and coordinated with medical staff.
- Handled inbound calls, addressed inquiries, and routed calls appropriately.
- Managed confidential medical records in compliance with HIPAA regulations.
Education
B.S. - Psychology
University of Phoenix
Phoenix, AZAssociate of Arts Degree -
South Suburban College
South Holland, ILHigh School Diploma -
Hillcrest High School
Country Club Hills, ILSkills
- Remote Customer Service (Phone, Email, Chat)
- Conflict Resolution & Problem Solving
- Scheduling & Calendar Management
- Microsoft Office Suite
- Google Workspace
- CRM Systems (Salesforce, Zendesk)
- Data Entry & Record Management
- Time Management & Organization
- Patient Care & Support
- High-Volume Call Handling
- Team Collaboration
- Independent Work
Additional Information
High-speed internet and fully equipped home office for remote work, Flexible availability, including evenings and weekends, Strong interpersonal and communication skills
Timeline
Inbound Stower
Amazon
01.2026 - Current
Cashier
Ross
11.2024 - 05.2025
Order Fulfillment Specialist
Target
08.2018 - 12.2022
Home Health Care Aide
Addus Home Health Care
01.2015 - 08.2023
Medical Office Assistant / Call Center Representative
Aunt Martha's
08.2013 - 04.2014
Associate of Arts Degree -
South Suburban College
High School Diploma -
Hillcrest High School
B.S. - Psychology
University of Phoenix