Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

JENNIFER JONES

Chicago,IL

Summary

Dependable Clerical Worker with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

9
9
years of professional experience

Work History

Patient Concierge

Insight Chicago
10.2024 - 12.2024
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Greeted and assisted patients with check-in procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved customer complaints using established follow-up procedures.
  • Provided excellent customer service to patients and medical staff.

Customer Service Advocate

Blue Cross Blue Shield Association
03.2024 - 04.2024
  • Provided authoritative customer service
  • Worked in a detail-focused manner to resolve issues
  • Implemented visionary strategies for customer satisfaction
  • Increased positive customer feedback by 30%

Administrative Assistant

Robert Half International
06.2022 - 08.2023
  • Gathers, interprets, and uses complex data to develop steps that will improve processes and optimize results
  • Proficiently managed daily office operations, including scheduling, filing, and coordinating meetings, resulting in improved organizational efficiency and smooth workflow
  • Demonstrated exceptional communication skills, both written and verbal, facilitating effective interactions with executive leadership, staff, and management to maintain a cohesive and collaborative work environment
  • Handle general office tasks and administrative duties, such as directing communications between colleagues, organizing schedules and events, entering data, maintaining office equipment
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Voter Registration Specialist

Chicago Board of Elections
03.2022 - 05.2022
  • Proven capacity to quickly grasp and adapt to the voter registration software utilized in the Elections Office
  • Effectively managed voter registration images by utilizing document scanning techniques
  • Proficiently handled various tasks, including processing voter registration mailings, maintenance forms, incomplete voter registration forms, and polling place changes
  • Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.

Grant Processor

The Resurrection Project
05.2021 - 06.2021
  • Assisted in fulfilling applications
  • Verified duplication of benefits
  • Provided recommendations for approval or denial of grants
  • Ensured that all applications are complete with supporting documentation
  • Received and reviewed incoming documents and materials.

Staff Assistant

Chicago Transit Authority
03.2020 - 04.2021
  • Implemented effective workflow organization to enhance task efficiency for the staff
  • Offered support as required for projects necessitating additional assistance
  • Performed a range of data entry tasks, including entering various data and completing paperwork, along with other related data entry responsibilities

Retail Sales Associate

Sprint
01.2017 - 12.2017
  • Tasked with the responsibility of warmly welcoming customers in a friendly and inviting manner
  • Responsible for operating cash registers efficiently
  • Responsible for ensuring the appearance and presentation of the sales floor are well-maintained

Retail Sales Associate

Charlotte Russe
08.2017 - 11.2017
  • Tasked with providing exceptional customer service while greeting customers
  • Proficiently oversaw the cash register operations and ensured accurate daily balancing
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.

Server

Olive Garden
08.2015 - 11.2015
  • Effectively communicated meal progression timing to the kitchen staff to keep them informed
  • Proactively stayed updated on current additions to the menu, ensuring a thorough understanding of said job responsibilities
  • Assisted customers in their food and beverage selections by presenting menus, suggesting cocktails, recommending menu items, and highlighting the chef's specialties

Education

Bachelors of Business Administration -

Rasmussen College, Minnesota Campuses
12.2024

High School Diploma - undefined

Chicago Excel Academy
01.2015

Skills

  • Data Entry
  • Organization
  • Time Management
  • Problem Solving
  • Adaptability
  • Team Building
  • Flexible
  • Responsible
  • Reliable

Timeline

Patient Concierge

Insight Chicago
10.2024 - 12.2024

Customer Service Advocate

Blue Cross Blue Shield Association
03.2024 - 04.2024

Administrative Assistant

Robert Half International
06.2022 - 08.2023

Voter Registration Specialist

Chicago Board of Elections
03.2022 - 05.2022

Grant Processor

The Resurrection Project
05.2021 - 06.2021

Staff Assistant

Chicago Transit Authority
03.2020 - 04.2021

Retail Sales Associate

Charlotte Russe
08.2017 - 11.2017

Retail Sales Associate

Sprint
01.2017 - 12.2017

Server

Olive Garden
08.2015 - 11.2015

High School Diploma - undefined

Chicago Excel Academy

Bachelors of Business Administration -

Rasmussen College, Minnesota Campuses

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JENNIFER JONES