Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jennifer Jackson

Sauk Village,IL

Summary

Dynamic and detail-oriented professional with extensive experience at the Chicago Transit Authority. Proven ability to prioritize tasks and ensure safety while providing exceptional customer service. Skilled in multitasking. Committed to maintaining high standards in a fast-paced environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bus Clerk

Chicago Transit Authority, CTA
02.2025 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Checking bus operators in for work making sure there fit for duty.
  • Assisting bus operators with any questions or concerns they have.
  • Answering lost and found calls, logging in lost and found items in.
  • Filling open runs that become available
  • Communicating with manages and other departments to make sure the runs get filled

Full Time Bus Operator

Chicago Transit Authority, CTA
02.2013 - 02.2025
  • Operated buses efficiently, ensuring timely arrivals and departures across designated routes.
  • Conducted pre-trip inspections to verify bus functionality and compliance with safety standards.
  • Assisted passengers with disabilities, providing necessary support for safe boarding and alighting.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Part Time Bus Operator

Chicago Transit Authority, CTA
06.2008 - 02.2013
  • Operated transit buses efficiently, ensuring timely service and adherence to schedules.
  • Monitored passenger safety by enforcing rules and maintaining a secure environment.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Provided excellent customer service by assisting passengers with inquiries and concerns.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Skills

  • Telephone etiquette
  • Prioritization
  • Multitasking
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Organizational skills
  • Customer service
  • Task prioritization
  • Scheduling

Certification

  • Certified Bus Operator Line Instructor, Chicago Transit Authority -March 2023
  • Certified Pool Clerk, Chicago Transit Authority -September 2023- February 2025

Timeline

Bus Clerk

Chicago Transit Authority, CTA
02.2025 - Current

Full Time Bus Operator

Chicago Transit Authority, CTA
02.2013 - 02.2025

Part Time Bus Operator

Chicago Transit Authority, CTA
06.2008 - 02.2013

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Jennifer Jackson