JENNIFER HOWELL
MACOMB
Summary
Dynamic, detail oriented, and results-driven professional with extensive experience at Sodexo Campus Services. Proven excellent track record in cash handling and customer service, enhancing satisfaction through effective problem-solving and team leadership. Satisfies customers with beyond exceptional service experience. Outgoing and honest with solid background in high volume, fast paced environments. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a positive shopping experience and operational efficiency. Utilizes slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
22
22
years of professional experience
Work History
Cashier Team Lead
Sodexo Campus Services
02.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Assistant Manager
Burger King
06.2003 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cook Shift Leader
The Lamoine
11.2022 - 02.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Cook Shift Leader
Sodexo Campus Services
06.2003 - 08.2019
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
Education
High School Diploma -
Southeastern High School
Augusta05-2003
Skills
- Motivational skills
- Store opening and closing
- Adaptability and dependability
- Customer service
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Cash handling and management
- Cleaning and sanitizing
- POS system operation
- Problem-solving
- Product restocking
Timeline
Cashier Team Lead
Sodexo Campus Services
02.2024 - Current
Cook Shift Leader
The Lamoine
11.2022 - 02.2023
Assistant Manager
Burger King
06.2003 - 11.2023
Cook Shift Leader
Sodexo Campus Services
06.2003 - 08.2019
High School Diploma -
Southeastern High School
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