Jennifer Hill

Key Contributions

Lead operations for a high-volume, multi-site orthodontic practice overseeing staffing, patient experience, operational strategy, financial oversight, and organizational growth initiatives.

• Led operational growth of orthodontic practice
• Managed and developed a team of approximately 10 clinical and administrative employees
• Recipient of the Rising Star Practice Director Award
• Successfully onboarded a new orthodontic provider directly out of residency
• Facilitated provider insurance credentialing and operational readiness
• Directed HR initiatives including hiring, onboarding, coaching, corrective action, and employee development
• Oversaw payroll approvals, budgeting, inventory management, banking, and purchasing
• Collaborated with executive leadership and regional operations teams on strategic initiatives
• Directed community outreach, patient acquisition strategies, and marketing campaigns
• Improved operational workflows supporting scheduling efficiency and patient conversion
• Led daily operational meetings focused on production goals and performance metrics
• Highest team member satisfaction in region

Key Contributions

Managed surgical scheduling operations, patient coordination, physician support, and administrative workflow management across multiple surgical facilities.

• Coordinated surgical scheduling for hospitals, surgery centers, and accredited surgical suites
• Managed cosmetic consultations, payment coordination, and surgical scheduling logistics
• Facilitated physician scheduling, CME travel coordination, and provider calendar management
• Assisted with inventory oversight, patient referrals, disability/FMLA paperwork, and insurance coordination
• Maintained exceptional patient experience while resolving scheduling conflicts and workflow challenges

Key Contributions

Provided operational leadership and administrative support for a medical transportation organization serving Medicaid patients throughout Illinois.

• Managed payroll, banking, scheduling operations, and HR documentation
• Supervised clerical staff and coordinated transportation logistics
• Assumed interim management responsibilities during owner medical leave
• Developed scheduling protocols for recurring medical transportation patients
• During my fifth year of employment, I stepped in and took over the manager position while the owner was on medical leave for 6 months. While in that management position, I completed payroll, all banking, hiring responsibilities, as well as day to day management roles.