Jennifer Greiner
Mount Morris
Summary
Hardworking administrative team member familiar with running multi-line telephone systems. Well-versed in clerical tasks like faxing and mail deliveries. Bringing exceptional time management, organizational, and communication skills gained many years of professional experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1996
1996
years of post-secondary education
Work History
Hospital switchboard operator
Nationwide Inbound/ FHN
Freeport
06.2018 - Current
- Operated multi-line phone system for incoming calls.
- Directed calls to appropriate departments and personnel.
- Managed voicemail systems and message delivery efficiently.
- Provided information to callers regarding services and resources.
- Handled emergency calls with promptness and professionalism.
- Handled confidential information with discretion and professionalism.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Routed emergency calls to the appropriate department or personnel.
- Ensured that all communication systems were functioning properly at all times.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Utilized paging technology within organization to connect quickly with key people.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
Education
Sauk Centre High School
Sauk Centre, MNSkills
- Multi-line operation
- Emergency response
- Call routing
- Voicemail management
- Customer service
- Situational awareness
- Quick-learning
- Making appointments
- Dependability
- Empathy and patience
- Animal health monitoring
- Animal behavior
- medication administration
- animal restraint
Timeline
Hospital switchboard operator
Nationwide Inbound/ FHN
06.2018 - Current
Sauk Centre High School