Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JENNIFER GRAJALEZ

Waukegan

Summary

Highly-capable with talents in direct project planning and management. Strong understanding of inspection compliance and building codes. Highly skilled in devising blueprints, budgets, estimates and building plans. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Overview

3
3
years of professional experience

Work History

Manager

GameStop
04.2023 - 07.2025
  • Managed daily operations of the site, including staff and contractors
  • Ensured compliance with safety protocols, regulations and standards
  • Developed strategies to improve operational efficiency and reduce costs
  • Scheduled maintenance tasks and ensured all equipment was functioning properly
  • Responded promptly to customer inquiries or complaints
  • Coordinated workflow between departments to maximize productivity
  • Monitored job progress to ensure quality standards were met
  • Analyzed reports to identify areas for improvement in performance or cost savings
  • Maintained records of inventory, assets, personnel and other relevant data
  • Assigned tasks and delegated responsibilities among team members
  • Established policies, procedures and guidelines for the operation of the site
  • Mentored new employees on safety protocols, processes and procedures.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Front Desk Agent

Great Wolf Lodge
12.2023 - 07.2024
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Assisted with luggage handling for incoming guests.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Managed cash drawer responsibly throughout shift.
  • Ensured that all safety regulations were followed according to company standards.
  • Answered phones, responded to inquiries, and took messages.
  • Provided excellent customer service while upholding company policies.
  • Maintained cleanliness of lobby area at all times.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Processed payments accurately and efficiently.
  • Addressed customer needs in a timely manner.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.

Cashier Team Lead

Waukegan Park District
04.2022 - 12.2022
  • Assisted cashiers with resolving customer complaints and inquiries
  • Provided guidance to cashiers on how to accurately ring up customers' purchases
  • Trained new cashiers on proper use of registers and store policies
  • Performed daily opening and closing procedures for the register area
  • Conducted inventory audits to ensure accuracy of product levels in the register area.

Education

High School Diploma -

Waukegan High School Washington
Waukegan, IL

Skills

  • Safety Procedures
  • Site Safety
  • Procedures Development
  • Multitasking and Organization
  • Team Leadership
  • Site Inspection and Management
  • Regulatory Compliance
  • Building Site Supervision
  • Building Code Knowledge
  • Asset Management
  • Inventory Management
  • OSHA Safety Requirements
  • Reporting and Documentation
  • Data Analysis
  • Budgeting and Cost Savings
  • Planning and Design
  • Problem-Solving
  • POS Systems
  • Cash Register Operation
  • Payment Processing
  • Customer Assistance
  • Product Recommendations
  • Returns Processing
  • Cash Handling
  • ID Verification
  • Guest amenities
  • Room assignments
  • Transportation information
  • Credit and cash payments
  • Front Office Support
  • Guest Relations
  • Customer service
  • Team leadership
  • Decision-making
  • Time management

Languages

Spanish
Full Professional

Timeline

Front Desk Agent

Great Wolf Lodge
12.2023 - 07.2024

Manager

GameStop
04.2023 - 07.2025

Cashier Team Lead

Waukegan Park District
04.2022 - 12.2022

High School Diploma -

Waukegan High School Washington
JENNIFER GRAJALEZ