Jennifer Gooch
Chicago,IL
Summary
Dynamic management professional with a robust sales background and proven leadership abilities, dedicated to driving performance and achieving results. Expertise in identifying opportunities for improvement through continuous evaluation of workflows and procedures. Committed to fostering team success by implementing strategic enhancements that elevate productivity and efficiency. Results-oriented approach ensures alignment with organizational goals while empowering team members to excel.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Contracts Sales & Services
J&G PRESERVATION LLC
04.2019 - Current
- Accomplishments
- Received 5 of 5 star ratings on performance reviews each annual review
- Created new departmental procedures manual for field Inspectors
- Assessed organizational training needs, conducted field retrains
- Competitive Analysis used data from local market trends
- Awarded and recognized for quality inspections
- Developed field Trainings Manuals, Power Point presentations and facilitated
- And conducted classroom trainings for field employees, increased company revenues by cultivating new
- Customers, providing superior service and Applying pricing strategies while leading the market in construction labor
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Developed and optimized labor schedules/contracted labor to meet expected coverage demands and maintain optimal service levels
- Well versed and point of contact for company contract procurement and Section 3 Compliance
- Set and administered annual Project budget, consistently maintaining controls and preventing overages in cost
- Coached, counseled, recruited, trained and disciplined contractors, and also evaluated on-the job performance.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Director of Multi Unit Construction Projects
J&G Preservation LLC/Chicago Housing Authority Contract
01.2012 - Current
- Responsible for Project Management of all CHA Construction contracts
- Duties Include:
- Participation of joint scope meetings
- Creating detailed line item proposals for all construction contracts
- Responsible for organizing mobilization of crews necessary for project start
- Responsible for making sure time lines are met per client request
- Responsible for directing on-site construction managers to meet client goals
- Responsible for approving all materials purchased for construction projects, ensuring that they meet clients. Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored project progress to enforce adherence to deadlines and quality standards. Created work crew schedules and delegated assignments.
- Kept detailed progress records to hit strict deadlines and adjust plans. Inspected sites before and after construction projects.
- Allocated material and labor resources to promote on-time and under-budget project completion. Conducted site pre-inspections and coordinated post-construction audits.
- Coordinated phases of construction projects from inception to completion.
Director of Operations
J&G PRESERVATION LLC
02.2012 - Current
- Implement and evaluate processes
- Contribute to budgets and organizational plans
- Identify quality control issues and suggest solutions
- Implement strategies for various departments. ...
- Assist in maintaining the company's legal compliance
- Hire and train staff.
- Coordinating the order and delivery of materials to job sites
- Managing a team of 10 project managers
- Facilitating site planning meetings
- Tracking company resource usage
- Identifying project risks and proposing solutions
- Dispatching subcontractors and equipment
- Measuring and managing client satisfaction
- Facilitating weekly operations meetings
- Coordinating equipment maintenance
- Keeping track of vendor pricing
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
HQS Lead Inspector
Chicago Housing Authority/McCright & Associates
01.2008 - 01.2011
- Responsible for performing HQS Field inspections for the Chicago Housing Authorities Section 8 Program These inspections include interior as well as exterior and site inspections
- Download and uploaded daily work schedules and uploading completed inspections
- Communicated with property owners to explain the deficiencies, or repairs required and requirements and time allotted to meet HQS.
HQS Supervising Inspector
Chicago Housing Authority/CVR & ASSOCIATES
01.2003 - 11.2007
- Responsible for performing HQS Field inspections for the Chicago Housing Authorities Section 8 Program These inspections include interior as well as exterior and site inspections
- Responsible for downloading daily work schedules and uploading completed inspections daily
- Communicated with property owners to explain the deficiencies or repairs required and requirements and time allotted to meet HQS.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Investigated customer complaints to take necessary corrective actions.
Healthcare Customer Service Representative
United Healthcare
12.2001 - 11.2002
- Community Benefits Representative
- Presented existing and prospective customers with valuable service or product information to aid in decision-Making.
- Educated recipients of government assistance about the function of an HMO.
- Implored for onsite marketing opportunities in physician offices and public settings health vendor fairs. Conducted marketing activities for a managed care plan to Medicaid and Kid Care recipients.
- Enrolled eligible recipients into United Health Care HMO Product.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Managed Care Associate
Amerigroup Community Care
01.2000 - 12.2001
- Conducted marketing activities for HMO to Medicaid recipients.
- Conducted onsite marketing opportunities in Doctors and offices Health Fairs.
- Marketed and Enrolled a Managed Care Plan to Medicaid and Kid care Recipients.
- Exceeded projection goals on a monthly basis.
- Organized direct marketing seminars in public settings.
Marketing Customer Service Representative
Marriott Vacation Club Marriott Hotels
01.1998 - 01.2000
- Marketed/sold vacation club packages to new and existing customers.
- Received inbound calls and placed outbound calls in order to market Marriott Hotels Timeshare Products.
- Lead Mentor/Trainer for new hires Exceeded Sales goals.
Education
MBA - Business Administration
Capella University
Minneapolis, MNBachelor of Arts - Business Administration
Capella University
Minneapolis, MNSkills
- Multi-unit construction operations management
- Multi-site construction operations
- Team building
- Dedicated
- Personable
- Negotiations expert
- Productivity improvement specialist
- Strategic planning
- Gordian Construction Software
- PPW software
- Experience with contract procurement and management
- Self- Starter
- Flexible
- Critical thinking
- Personnel development
- Customer relations
- Goal-oriented
- Detail-oriented
- Strategic thinker
- 15 Years sales experience
- Microsoft Proficient
- Yardi Software
- Excellent Customer Service
- Conducted training for field staff
- Procurement management
- Contract administration
- Proposal development
- Organizational leadership
Certification
- Licensed General Contractor
- MBE/WBE Certified
- Certified Lead Inspector
- Certified HQS Inspector
Timeline
Director of Contracts Sales & Services
J&G PRESERVATION LLC
04.2019 - Current
Director of Operations
J&G PRESERVATION LLC
02.2012 - Current
Director of Multi Unit Construction Projects
J&G Preservation LLC/Chicago Housing Authority Contract
01.2012 - Current
HQS Lead Inspector
Chicago Housing Authority/McCright & Associates
01.2008 - 01.2011
HQS Supervising Inspector
Chicago Housing Authority/CVR & ASSOCIATES
01.2003 - 11.2007
Healthcare Customer Service Representative
United Healthcare
12.2001 - 11.2002
Managed Care Associate
Amerigroup Community Care
01.2000 - 12.2001
Marketing Customer Service Representative
Marriott Vacation Club Marriott Hotels
01.1998 - 01.2000
MBA - Business Administration
Capella University
Bachelor of Arts - Business Administration
Capella University
Hobbies and Interests
Trainer For The Georgia Doty Non Profit Health Organization dealing with health disparities in the Brown and Black Communities. Provided training on HIV and Hepatitis C for at risk communities. Facilitated Vendor Fairs and Community outreach events, Developed Training material and Informational pamphlets for outreach purposes
ADDITIONAL INFORMATION
AWARDS , Awarded Multiple Contractor of the year awards and Bonuses for Top Quality Rehab and Labor Reduction. Drove bottom line profit percentage 25 to 30
Similar Profiles
RYAN M. SEGRETTORYAN M. SEGRETTO
General Contractor at Metropolitan Renovation 2 Preservation, LLCGeneral Contractor at Metropolitan Renovation 2 Preservation, LLC
Michael McGourtyMichael McGourty
Technical Support Representative at M&K Preservation LLCTechnical Support Representative at M&K Preservation LLC
SONCERIA ROBINSONSONCERIA ROBINSON
Chief Executive Officer at Picket Fence Property Preservation LLCChief Executive Officer at Picket Fence Property Preservation LLC
Kimberly WoodKimberly Wood
Caretaker at Self EmployedCaretaker at Self Employed
Patricia RussellPatricia Russell
Bail Bondsman - Bounty Hunter at Wilhite Bail BondsBail Bondsman - Bounty Hunter at Wilhite Bail Bonds