Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Gonzalez

Chicago

Summary

Dynamic Patient Service Representative with extensive experience at The University of Chicago Medicine, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Bilingual in English and Spanish, adept at managing front desk operations while ensuring HIPAA compliance and maintaining organized patient records.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

The Univeristy of Chicago Medicine
Chicago
07.2024 - Current
  • Scheduled appointments using electronic health record systems to maximize efficiency.
  • Collected and verified patient information for accuracy and completeness.
  • Coordinated communication between medical staff and patients to ensure clear understanding.
  • Managed incoming calls, directing them to appropriate departments without delay.
  • Maintained clean, organized reception area to enhance service delivery.
  • Assisted with patient check-in and check-out processes for smooth operations.
  • Greeted patients upon arrival and directed them to appropriate areas promptly.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Coordination with key players in the revenue cycle for timely follow-up on OON commercial patients. This includes ensuring a proper handoff so patients are educated and informed about their plans and possible out-of-pocket expectations. These patients may require estimates and waivers to be signed, accepting financial responsibility for the course of treatment.
  • Perform complex registration (which may require direct patient contact) and insurance reviews for out-of-network (OON) exceptions within the timeframes identified through department protocols.
  • reviewing account notes and billing activity to identify insurance payments and self-pay balances.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Recognized by management for providing exceptional customer service.

Quality Control Inspector

Dhaliwal Laboratories
Bedford
02.2021 - 07.2024
  • Inspected incoming materials for quality and compliance with specifications.
  • Conducted regular audits of production processes to identify defects.
  • Utilized inspection tools to assess product standards and ensure safety.
  • Documented inspection results and maintained accurate quality records.
  • Collaborated with production teams to promptly resolve quality issues.
  • Trained new staff on quality control procedures and proper use of inspection tools.
  • Monitored production processes to ensure adherence to quality standards.
  • Verified accuracy of product labels, including expiration dates and lot numbers.

Scanner

Menasha Packaging Company
Alsip
09.2018 - 08.2019
  • Operated scanning equipment to ensure product accuracy and quality verification.
  • Inspected packages for defects pre- and post-scanning process.
  • Documented scanned items while maintaining accurate inventory records.
  • Assisted in troubleshooting equipment issues during scanning operations.
  • Adjusted scanning settings based on specific job requirements.
  • Reviewed electronically scanned document images to confirm accuracy.
  • Processed large volumes of incoming documents, meeting established accuracy standards.
  • Maintained cleanliness and organization of scanning work area to enhance efficiency.

Education

Amos Alonzo Stagg High School
Palos Hills, IL
06-2015

High School Diploma -

Alan B Shepard High School
Palos Heights, IL
06-2012

Skills

  • Electronic health records
  • Appointment scheduling
  • Insurance verification
  • Patient check-in
  • HIPAA compliance
  • Customer relationship management
  • Appointment confirmation
  • Conflict resolution
  • Problem solving
  • Scheduling appointments
  • English and Spanish fluency
  • Healthcare industry
  • Patient greeting
  • Check-in coordination
  • Verbal and written communication
  • Front desk supervision
  • Data entry proficiency
  • Customer service
  • System updates
  • Reception management
  • Directing callers
  • Insurance verifying
  • Payment collection
  • Team leadership
  • Multitasking and organization
  • Patient registration

Languages

English
Professional
Spanish
Professional

Timeline

Patient Service Representative

The Univeristy of Chicago Medicine
07.2024 - Current

Quality Control Inspector

Dhaliwal Laboratories
02.2021 - 07.2024

Scanner

Menasha Packaging Company
09.2018 - 08.2019

Amos Alonzo Stagg High School

High School Diploma -

Alan B Shepard High School

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Jennifer Gonzalez