Jennifer Goehring
Oswego
Summary
Dynamic professional with a proven track record in enhancing learning outcomes and resolving disputes and behaviors. Expert in behavioral interventions and renowned for exceptional social skills development and fostering empathy where applicable.
Overview
29
29
years of professional experience
Work History
Special Education Teacher Assistant
Oswego District 308
09.2016 - Current
- Maintained positive attitude and affirmatively communicated with each student.
- Established professional relationships with teachers and supporting staff to increase rapport and support.
- Collaborated with classroom teacher to develop and implement individual learning strategies and tailor-fit lesson plans to cater to individual needs of each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Stepped in as lead teacher in absence of classroom teacher.
- Offered student support through special accommodations, extra assistance, and assessments.
Mediator
Omnicare, Inc.
01.2009 - 07.2016
- Used mediation techniques to facilitate communication between parties, assist with opposing parties understanding of different perspectives and to guide parties toward mutual agreement.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Prepared written opinions or decisions regarding business solutions.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
Operations Manager
Omnicare, Inc.
09.2001 - 01.2009
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Training Coordinator
Omnicare, Inc.
10.1996 - 09.2001
- Used Microsoft and company built program to design training for Customer Service and Billing Representative employees and increase company accuracy and productivity rates.
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Analyzed and evaluated training effectiveness and program outcomes.
- Worked closely with computer programs to develop programs to benefit the company
Customer Relations Representative
Omnicare, Inc.
08.1995 - 10.1996
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Education
Bachelor of Science - Psychology
Western Illinois University
Macomb, IL05-1994
Skills
- Social skills development
- Positive reinforcement
- Personal care assistance
- Emotional support
- Classroom organization
- Autism support
- Mobility assistance
- Progress monitoring
- Teaching strategies
- Learning difficulties experience
- Behavioral interventions
Timeline
Special Education Teacher Assistant
Oswego District 308
09.2016 - Current
Mediator
Omnicare, Inc.
01.2009 - 07.2016
Operations Manager
Omnicare, Inc.
09.2001 - 01.2009
Training Coordinator
Omnicare, Inc.
10.1996 - 09.2001
Customer Relations Representative
Omnicare, Inc.
08.1995 - 10.1996
Bachelor of Science - Psychology
Western Illinois University
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