Jennifer Gitz
Freeport
Summary
Compassionate and dedicated healthcare professional with extensive experience at FHN Memorial Hospital. Skilled in patient care and vital signs monitoring, I excel in enhancing service efficiency and advocating for client needs. Proven ability to manage patient interactions with empathy while maintaining accurate records, ensuring optimal care delivery and client satisfaction.
Overview
15
15
years of professional experience
Work History
CNA
Libery Villag3
Freeport, IL
02.2026 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported mobility by assisting patients with transfers and ambulation exercises.
Patient Service Representative
FHN Memorial Hospital
Freeport, IL
05.2023 - Current
- Managed patient scheduling and ensured timely appointment confirmations to enhance service efficiency.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Coordinated communication between patients and healthcare providers, facilitating effective information exchange.
- Assisted in maintaining accurate patient records using electronic health record systems for data integrity.
Direct Support Professional
Broadstep Academy
Freeport, IL
07.2011 - 11.2025
- Provided individualized support to clients, enhancing their daily living skills and promoting independence.
- Developed and implemented personalized care plans to address client needs and goals effectively.
- Observed and reported changes in client behavior and health status to ensure timely interventions.
- Collaborated with multidisciplinary teams to improve service delivery and client outcomes.
- Trained new staff on best practices for client care, fostering a supportive work environment.
- Advocated for client rights and needs, ensuring access to appropriate resources and services.
Education
No Degree - Phlebotomy
Castor Health Institute
Freeport, ILHigh School Diploma -
Freeport High School
Freeport, ILNo Degree - Certified Nursing Assistant
CareerTec
Freeport, ILSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
Timeline
CNA
Libery Villag3
02.2026 - Current
Patient Service Representative
FHN Memorial Hospital
05.2023 - Current
Direct Support Professional
Broadstep Academy
07.2011 - 11.2025
No Degree - Phlebotomy
Castor Health Institute
High School Diploma -
Freeport High School
No Degree - Certified Nursing Assistant
CareerTec