Jennifer Frisby Stanko
Cary
Summary
Client success and account management professional with 10+ years of experience serving as a trusted advisor to clients across healthcare, real estate and B2B services. Proven ability to manage client relationships end-to-end, lead onboarding and education, monitor engagement and satisfaction, and drive retention. Collaborative, detail-oriented, and experienced using CRM systems to track client activity, resolve issues, and support long-term growth.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Fyzical South Scottsdale
Scottsdale, AZ
01.2020 - 2025
- Served as primary point of contact for all patients and families, acting as a trusted advisor throughout the full client lifecycle.
- Led client onboarding, education, and ongoing communication to ensure successful adoption of services.
- Achieved 99% client retention and consistent 5-star Google reviews through proactive relationship management and issue resolution.
- Monitored client engagement, satisfaction, and feedback to identify risks and implement continuous process improvements.
- Collaborated daily with clinical and administrative teams to align service delivery with client expectations.
- Maintained accurate client records and handled sensitive information with professionalism, discretion, and confidentiality.
Senior Associate
Cresa
Chicago, IL
01.2019 - 01.2020
- Managed a portfolio of national and international clients, serving as a consistent point of contact.
- Partnered with internal stakeholders to coordinate timelines, deliverables, and client communications.
- Supported clients through complex engagements by identifying needs, addressing concerns, and ensuring timely resolution.
- Maintained detailed client records, follow-ups, and activity tracking to support satisfaction and retention.
Business Development
BOS – Inspiring Workspace Furnishings
Roselle, IL
01.2018 - 01.2019
- Built and maintained long-term relationships with business leaders and commercial real estate professionals.
- Acted as consultative partner, aligning client needs with workspace and design solutions.
- Delivered client presentations and education sessions to support adoption and decision-making.
- Collaborated cross-functionally to ensure smooth execution and high client satisfaction.
Account Representative
Get Green Recycling
Aurora, IL
01.2016 - 01.2018
K-9 Teacher
CUSD 59
Schaumburg, IL
01.2011 - 01.2016
Clinic Nutritionist
Integrative Medical Associates
Elgin, IL
01.2008 - 01.2011
Clinic Nutritionist
Dr. Michael Reilly MD
Lake Zurich, IL
01.2005 - 01.2008
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IAMaster’s Program - Education
DePaul University
Chicago, ILCertified Ayurvedic Nutrition Therapist - undefined
European Vedic Institute
Certified Yoga Teacher 200 RYT - undefined
Akasha
Crystal Lake, ILPassions
Make-A-Wish Volunteer, Golf, Yoga, Pickleball, Marathons, Family, Friends, and Good People
Timeline
Owner/Operator
Fyzical South Scottsdale
01.2020 - 2025
Senior Associate
Cresa
01.2019 - 01.2020
Business Development
BOS – Inspiring Workspace Furnishings
01.2018 - 01.2019
Account Representative
Get Green Recycling
01.2016 - 01.2018
K-9 Teacher
CUSD 59
01.2011 - 01.2016
Clinic Nutritionist
Integrative Medical Associates
01.2008 - 01.2011
Clinic Nutritionist
Dr. Michael Reilly MD
01.2005 - 01.2008
Master’s Program - Education
DePaul University
Certified Ayurvedic Nutrition Therapist - undefined
European Vedic Institute
Certified Yoga Teacher 200 RYT - undefined
Akasha
Bachelor of Arts - Psychology
University of Iowa