Jennifer Flynn
Warsaw
Summary
At Casey's, I excel as a Store Manager, enhancing customer loyalty through positive or negative feedback, which significantly improves OSAT scores. My leadership fostered a culture of excellence, lowering turnover rates. Skilled in inventory control and employee mentoring, I adeptly balanced operational efficiency with fostering positive customer and team relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Casey's
09.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Warsaw High School
Warsaw, ILSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Employee training and mentoring
- Friendly and positive
- Inventory control
- POS systems
- Supply ordering
- Policies and procedures
- Employee scheduling
- Accurate cash handling
- Order management
- Recruitment and hiring
Certification
ServSafe Food Manager,
Basset,
State Food Safety Allergens,
State Food Safety Proctor
Timeline
Store Manager
Casey's
09.2007 - Current
High School Diploma -
Warsaw High School
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