Jennifer Edwards
Chatham
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results. Long-tenured, reliable, and flexible professional with a history of exceeding goals using consistent and organized practices. I am skilled in strategic thinking, leadership, soft-skill, and program development.
Overview
38
38
years of professional experience
Work History
Senior Business Execution Consultant
Wells Fargo Home Mortgage
02.2023 - Current
- Own change initiatives for the Home Mortgage business channel, including impact assessments, risk plan and mitigation, implementation and communication strategy, change learning facilitation, and sustainability
- Run technology updates including test planning and execution
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Strategy Execution Consultant
Wells Fargo Home Mortgage
07.2019 - 02.2023
- Created strategic goals and implementation plans to drive revenue through the Correspondent lending channel of Wells Fargo Home Mortgage
- Created and facilitated both client facing and internal implementation and learning materials to execute on strategic plans
- Led successful Diversity, Equity, and Inclusion initiative for business channel, including monthly seminars, activities, guest speakers, and open forums
- Built cohesive, high-functioning teams for optimum results and efficiency
Project Manager
Wells Fargo Home Mortgage
09.2013 - 07.2019
- Lead complex, cross-functional initiatives from ideation to implementation
- Engage in strategic and execution planning to deliver the right work at the right time
- Lead high-functioning, synergized teams through implementation planning, execution, and transition to the business line
- Experienced in both Agile and Waterfall implementation approaches, including best practice and sprint review facilitation
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Vice President
Town and Country Bank
05.2008 - 09.2013
- Managed mortgage operations team while simultaneously driving revenue by leading business projects such as creating a Correspondent relationship for the mortgage company and building an FHA program from the ground up
- Created and facilitated presentations and communications for all mortgage company initiatives, including first time homebuyer seminars, new system, software, and program onboarding, and executive summaries for the bank board
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Implementation Specialist
Wells Fargo Home Mortgage
05.2005 - 05.2008
- National trainer responsible for researching, strategy, creation and facilitation of both in person and virtual learning materials for major programs and industry enhancements
- Expert in pivoting due to frequent and last-minute changes in materials and direction
- Leader in breaking down complex subjects into efficient and effective learning materials across all levels of impacted employees
- Using creative ideation, maintained engagement and understanding from participants, regardless of audience expected reaction
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
Sales Development Consultant
Wells Fargo Home Mortgage
01.2003 - 05.2005
- Established new role to support efforts to increase emerging markets penetration in low-to-moderate income, minority, and first-time home buyer markets.
- Expanded our reach in non-English speaking communities by publishing flyers in multiple languages.
- Worked with sales to support regional teams in the field across the country.
- Supported initial launch and maintenance of the national emerging markets program, focusing on low to moderate income, minority, and first-time homebuyers
- Assisted in setting launch strategy, program parameters, training and communication plan, and marketing for entire program
- Created and facilitated 'themed roadshow' launch across the United States including training presentations, frequently asked questions, reporting, internal and external communications, marketing material (multi-lingual), and continuous improvement plans
- Created and facilitated engaging and efficient virtual training for ongoing program enhancements and sales onboarding, including use of CENTRA, PowerPoint, and meeting in a box tools
Senior Lead Underwriter
Wells Fargo Home Mortgage
09.1998 - 01.2003
- Responsible for reviewing and rendering decisions on mortgage loans
- Promoted from junior underwriter to senior lead underwriter with FHA DE, VA LAPP, USDA, Co-op, and Super Jumbo designations
- Enhanced underwriting efficiency by implementing streamlined processes and procedures.
- Mentored junior underwriters, providing guidance on best practices and complex case evaluations.
Litigation Specialist
Wells Fargo Home Mortgage
09.1996 - 09.1998
- Responsible for working with customers on legal issues and executive complaints, including lot line disputes, easements, drug seizures, and homeowner’s association complaints
- Researched, resolved and responded to executive complaints sent to the Chief Executive Officer
- Enhanced client satisfaction by addressing concerns promptly and providing regular updates on case progress.
Loan Secretary/Assistant Branch Manager
Illini Bank
06.1994 - 09.1996
- Responsible for assisting loan customers to fill out applications, preparing documents for the loan officer, and filling in as a teller as needed
- In the Branch Manager’s absence, acted in branch manager capacity, handling escalated issues and override requests
- Ensured compliance with all federal, state, and company policies throughout the loan origination process, mitigating risk exposure.
Teller
Illini Bank
05.1990 - 08.1993
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Kitchen staff
University of Missouri-Columbia Alumni Center
08.1991 - 05.1993
- Assisted kitchen chef staff with cleanup of alumni dinners and events
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Teller
First National Bank of Petersburg
09.1987 - 08.1989
- Balanced cash drawer manually daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- I was also cross trained to cover in the servicing area, answering customer phone calls to assist in balancing accounts and any other questions raised
- Ran the proof machine on processed checks for portfolio balancing and created and distributed customer monthly statements
Tour Guide
Lincoln Home National Historic Site
06.1987 - 08.1987
- As part of the Youth Conservation Corp (YCC), I was initially tasked to complete a filing reorganization for the administrative offices and complete other tasks as assigned
- The task was meant to last the entire summer; however, I completed it within the first month and was then given the extraordinary opportunity to give neighborhood walking tours to visitors during the Lincoln Home restoration that occurred that summer
- I also worked in the Visitor’s Center and was entrusted to complete inventory duties for the Lincoln Home interior items stored in an undisclosed location during the home’s restoration
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Bachelor of Arts - English
University of Missouri-Columbia
05.1994
Skills
- Creative ideation and facilitation
- Project management
- Data analysis
- Communication
- Problem-solving
- Management
- Agile and Waterfall methodology
- Jira
- Microsoft Suite
- Snag-it
- CENTRA
- Client relationships
- Team leadership & development
- Attention to detail
Timeline
Senior Business Execution Consultant
Wells Fargo Home Mortgage
02.2023 - Current
Strategy Execution Consultant
Wells Fargo Home Mortgage
07.2019 - 02.2023
Project Manager
Wells Fargo Home Mortgage
09.2013 - 07.2019
Vice President
Town and Country Bank
05.2008 - 09.2013
Implementation Specialist
Wells Fargo Home Mortgage
05.2005 - 05.2008
Sales Development Consultant
Wells Fargo Home Mortgage
01.2003 - 05.2005
Senior Lead Underwriter
Wells Fargo Home Mortgage
09.1998 - 01.2003
Litigation Specialist
Wells Fargo Home Mortgage
09.1996 - 09.1998
Loan Secretary/Assistant Branch Manager
Illini Bank
06.1994 - 09.1996
Kitchen staff
University of Missouri-Columbia Alumni Center
08.1991 - 05.1993
Teller
Illini Bank
05.1990 - 08.1993
Teller
First National Bank of Petersburg
09.1987 - 08.1989
Tour Guide
Lincoln Home National Historic Site
06.1987 - 08.1987
Bachelor of Arts - English
University of Missouri-Columbia
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